Business Analyst Consultant working with the Voya Financial 'Records and Information Management' team on an enterprise level unstructured data cleanup project.

Working with a small startup company "Propellrz", launched the Beta version of the progressive web app Propellrz in the Education Tech industry, built on AWS cloud engineering platform (Elastic Beanstalk, Amazon Relational Database Service (RDS), Amazon Simple Storage Service (S3)).• Worked with a remote Agile engineering team (front and back end developers).• Authored technical stories and implementation details for consumer facing UI development. • Assisted in running backlog grooming/refinement of user stories.

Formerly: PPSG - Systems Maintenance Services (SMS) / Prism Pointe Technologies (PPT)​Converted from IT Consultant to a full-time Curvature employee, continued supporting and enhancing the legacy PPSG Service Center ITSM Ticketing and Service Dispatch application as well as their Resource Management Tool and Company Mileage expense and mileage applications and various integrations.• Elicited and documented the business and functional requirements, developed test cases and assisted with system and User Acceptance Testing, managed Legacy PPSG code deployments.• Coordinated with Business and IT Application & Infrastructure teams to manage system downtime needs and provide quality communications for issues and updates. This was key in earning the business confidence with the IT organization and supporting productive communications between the teams.• Project Managed the migration of Legacy PPSG to Curvature end-state systems as well as the sun-setting of the Legacy systems. Migration was executed quicker and cleaner than projected.• Project Managed B2B client application integrations (SOAP, REST APIs or SFTP protocols).Appointed the role of IT Change Manager:• Facilitated the weekly IT Change Management Review Board meetings. • Established and implemented an ITIL IT Change Management process that passed the new corporation ISO 270001 audit. This replaced a previously existing simple ad-hoc process with a fully traceable, improved process that met the ISO standard.

• Established a strong working relationship with the business leadership teams; secured their confidence and trust in representing their IT initiatives and maintaining their production applications and environment.• Elicited and documented all business and functional requirements for system and UI enhancements in a Cold Fusion/SQL Server environment using a variety of industry standard methods. Facilitated joint business and development team meetings to validate requirements & design.• Provided all communications for enhancements, issues and outages. Responsible for obtaining business downtime approvals and all communications before, during and after code releases. • Provided Business Analyst support in creating the project Statement of Work (SOW), creation of test cases, creation and delivery of training during the successful integration and implementation of a new mobile field service management dispatch system - ClickSoftware. • Project Managed the successful integration and implementation of a new mileage and expense reporting application – Company Mileage.• Primary QA tester, created and executed test cases for all new application enhancements and bug fixes, web portals, system generated reports and integrations.• Provided test cases and support to the business partners for their User Acceptance Testing (UAT).

Transferred to the Technical Operations Shops IT team to help with the final piece of the Delta/Northwest merger; the integration of three major IT systems (two legacy mainframe and SAP). This integration will produce the corporation’s configuration, maintenance and material management end-state solution.• IT Implementation Manager for the Shops organization during two successful production integration cut-overs.• IT Coordinator for the Shops organization during Integration Dress Rehearsals and Day in the Life testing.• Developed and executed test scripts for system testing.• Documented and managed defect tracking for system and user acceptance testing.• Captured and documented business requirements for post integration enhancement projects.• Manage current projects under development with off shore resources.** RETIRED -- 21 wonderful years at Delta.

• Analyzed business requirements, developed test plans, created and executed test cases.• Participated in review sessions with the users, development team, business analysts and data modelers.• Test types include functionality, usability, regression and security.• Documented and managed defects. • Created test scripts and prepared test environment.• Utilized SQL queries to obtain test case results.• Assisted new team members in understanding the business data and retrieving test data.• Developed a job aid to guide test team engineers through the process of researching and creating test tickets obtained from various sales and lift sources utilizing in-house developed tools.

• Successfully coordinated and implemented numerous software releases for the client-server based international fare pricing system that provided additional functionality, corrected application issues and enhanced usability.• Coordinated and participated with system and user acceptance testing.• Reviewed and updated training material, delivered user training.• Gathered and documented business requirements for various Revenue Management (RM) data collection and business intelligence projects.• Facilitated requirements gathering and technical team meetings, managed action items, documented and tracked project issues, compiled and produced project status reports, established and delivered end user training.• Developed work and process flow diagrams, test plan development, system and end user testing.• Assisted business customer with evaluation of third party software.• The first of the RM projects was implemented in Jan 2006 and is expected to generate an estimated $420 Million in cost savings over a five year period.

Selected by the training organization and obtained the necessary credentials to implement a new to Delta training and certification program. • Earned IPC Master Instructor Certification and implemented the IPC Training and Certification program for Delta Technical Operations. Delta became 1 of only 14 IPC Certified training sites worldwide.• Trained and certified three additional Instructors.• Participated in the classroom delivery of the IPC Hand Soldering and PCB Repair certification program through which 152 electronic technicians were certified.• Analyzed, developed and delivered a lab environment training solution for 57 technicians to eliminate a quality issue identified during a part failure investigation.• Developed web based training modules for a Qualification initiative utilizing Macromedia Dreamweaver.• Trained and experienced in Instructional Systems Design (ISD), utilized the ADDIE (Analysis, Design, Develop, Implement, and Evaluate) methodology for training development.• Assisted with maintenance of the training department web site through modifying and publishing of content changes, web form creation, and graphics development.• Responsible for the revision, currency and maintenance of technical training programs and related materials as well as for maintaining instructor qualifications and efficiency.• Partnered with the business to identify and evaluate training gaps, designed and developed appropriate technical training solutions, implemented the solutions and performed follow-up evaluation.

Represented Delta Technical Operations Center (TOC), Component Maintenance Division as its business process subject matter expert, information manager, developer and content administrator of its intranet web site. Provided systems support for the division’s technology efforts which included ensuring accurate documentation of business requirements, systems troubleshooting, training facilitation and user guide development. Participated in test script development, coordinated end user testing, provided business and subject matter support during implementation of new applications.• Coordinated business resources, scheduled test and evaluation sessions.• Supplied guidance and recommendations for automation solutions to improve departmental processes and efficiency, and handled special requests for programming or data retrieval needs.• Led initiative to develop a Graphical User Interface to replace the text driven interface of the maintenance electronic documentation system.• Supported the Component Maintenance business division (26 departments, 1,150 employees) supervisory staff by performing research, analysis and providing answers to questions regarding various systems operation, system security, training, and process issues. • Designed and developed the Component Maintenance Intranet Web site. Managed site content, programmed design changes, coordinated Business Unit Intranet web projects, and resolved technical issues.• Established and managed an Information Owner program for the 26 department intra-net websites.• Served as the Business Unit Information Manager: monitored and audited user profiles and access levels to Technical Operations computer systems and reported on discrepancies.• Monitored compliance between the Technical Operations Policies and Procedures (TOPP) manual and the internal work processes, technical documentation and department automation.• Attended ISO 9000 Quality Systems Documentation training.

Had a two year period from Sept. 1994 to Sept. 1996 that I was away from Delta due to a company furlough.• Department 350 Instrument shop. Responsible for timely and accurate component level repair of Electronic, Electro-Mechanical Equipment, Indicators and Pneumatic Components, aircraft Fire Control System components and Cabin Pressure Controllers using manufacturer repair manuals, engineering drawings, parts lists, etc. Component Maintenance Business Representative, MIRS (Maintenance Information and Retrieval System) system liaison to technology portfolio and team coach.

Performed overhaul, repair and modification of Avionics Navigation and Radio Communication electronic equipment using Collins' schematics and maintenance manuals. Administered internal station and personnel audits.

Field Technician assigned to Wireless Digital Communications project. Worked with field Engineers on Installation, Optimization and Maintenance of Integrated Digital R.F. Ground Communications System. Trained Optimization teams in Carolina, Alabama, Tennessee, Georgia.

Managed the day-to-day operations of Electronic Equipment repair shop. Component level repair, test and certification of a wide variety of Avionics components (radio communication, navigation equipment, pulse, audio, voice and data recorders, instruments, controllers, manufacture of bench test panels, etc.). Supervised 4 employees and repair shop operations. Organized daily work load for shop based upon customer time schedules. Held FAA Repairman Certificate, (Instrument and Radio ratings).

Responsible for component and system level maintenance and repair of the base ground-to-ground, ground-to-air radio communications equipment (including transmitter and receiver sites, control tower, and radar approach center) and Telco interface. Trainer for new technicians and Work Center Quality Control representative. Administered annual personnel technical evaluations.