In this role i am the first point of contact for all internal retail enquiries, and provide administrative support and training to our Sites and Site Managers. I initiate and complete a variety of projects, demonstrating a high level of professionalism. I am expected to take an active role in building and maintaining key internal relationships whilst continually assessing, analysing and improving many operational aspects of the business working closely with my managers.Key Responsibilities:Inventory Coordination; providing support to Site Managers through retail inventory systems and assist in allocating dispatch of campaign materials and associated items Retail Support; maintain effective and regular communication with Retail teams to support on all key site issues, especially driving revenue and finding new sources of revenue.

▪ Build and maintain strong internal and external stakeholder relationships, while demonstrating a high level of customer service skills ▪ Investigate, resolve and manage all inquiries, feedback, and complaints ▪ Analyse and identify performance and process issues, with the capability to successfully develop and implement changes ▪ With a focus on continuous improvement, undertake both strategical and operational planning, in order to develop and drive strategies to improve revenue and efficiencies ▪ Collaboratively work with Financial Executive’s to undertake forecasting and budgeting activities ▪ Analyse and identify business and networking opportunities, while keeping abreast of market trends and industry changes ▪ Responsible for all aspects relating to change management; including restructuring business models and supporting staff members ▪ Manage end to end recruitment processes ▪ Conduct orientation and on the job training, while identifying and scheduling future training needs ▪ Lead, motivate and supervise a multi-disciplinary team across various store locations, while demonstrating a diplomatic and influential leadership style ▪ Coordinate and delegate activities, while monitoring performances ▪ Develop and encourage a culture based on teamwork, integrity, innovation, open communication, respect and KPI’s ▪ Plan, build and manage talent pipelines in order to retain and promote staff internally ▪ Develop and drive individual, team and store KPI’s, while not only tracking and measuring performance but providing ongoing support in order to not only achieve but exceed expectations ▪ Assist, build and empower staff members with merchandising capabilities to deliver customers with great product offers ▪ Encourage and manage excellent service in order to achieve a high level of customer satisfaction

Operations and multi-site general management executive with proven success exceeding revenue, profit and market growth objectives during start-up, turnaround, and rapidly changing environments.Highly successful in translating conceptual business models into specific growth strategies which have proven to give market growth share, increased sales and EBIT across multiples market areas simultaneously. Extensive experience within the Hospitality industry with Multi Site Business Management, Retail Operation, Project Management, Sales and Marketing, HR best practices & Business Development and succession planning.Lead and Motivate a team of over 200 employees with accountability for P&L results for 10 businesses simultaneously. Skills and capability of leading, developing and motivating high performance teams in an increasing changing environment.• Solid experience in the hotel industry Gaming, TAB, Keno, Restaurant, Accommodation, Housekeeping.• Multiple-site dispersed asset/people management experience• Demonstrated ability to be solutions orientated• Strong leadership and focus on delivering commercial outcomes• Impressive financial metrics and analytical skills• Exceptional people management and customer service skills• Excellent verbal and written communication skills at all levels

Operations and multi-site general management executive with proven success exceeding revenue, profit and market growth objectives during start-up, turnaround, and rapidly changing environments.Highly successful in translating conceptual business models into specific growth strategies which have proven to give market growth share, increased sales and PBIT across multiples market areas simultaneously. Extensive experience within the Hospitality industry with Multi Site Business Management, Retail Operation, Project Management, Sales and Marketing, HR best practices & Business Development and succession planning.Lead and Motivate a team of over 400 employees with accountability for P&L results for 15 businesses simultaneously. Skills and capability of leading, developing and motivating high performance teams in an increasing changing environment.Key Operational and General Management KPI' include :- Marketing, Sales and Promotional Programs- Succession Planning for each individual business unit and department- Strategic and Operational Financial Modelling- P&L management and accountability- Creative Branding and new product launch and support- People development and support- Compliance with statutory bodies and compliance- Visionary Skills- Business acumen- Strong Influencing skills- Ability to think strategically, combining Operations and Systems Capabilities to produce results- Extensive experience in managing a portfolio of business units in a highly competitive and diverse market.- Customer value propositions including - standards, customers service principles, family friendly, value for money perceptions and other differentiators.