Day to day operation of the IRC (Intelligent Repair Centre) including all estimating and booking of vehicle repairs from new and used car dealerships and service departments for same day repair work. Liaising with various dealership departments/customers for scheduling of vehicles to meet strict delivery deadlines. Producing the highest quality repair from start to finish in order to guarantee dealer factory warranties including all R & R, repair work, spraying and detailing. Managing all… Show more Day to day operation of the IRC (Intelligent Repair Centre) including all estimating and booking of vehicle repairs from new and used car dealerships and service departments for same day repair work. Liaising with various dealership departments/customers for scheduling of vehicles to meet strict delivery deadlines. Producing the highest quality repair from start to finish in order to guarantee dealer factory warranties including all R & R, repair work, spraying and detailing. Managing all walk-in enquiries, online bookings, inventory, stock control, invoicing and customer liaison. Day to day contact with dealership principals and department heads to ensure a high level of customer service and repair quality is delivered in order to maintain a strong clientele and great customer rapport. Show less

Day to day operation of the IRC (Intelligent Repair Centre) including all liaising with customers and scheduling of vehicles to meet delivery deadlines. Producing the highest quality repair from start to finish including all R & R and detailing while maintaining a clean and tidy environment to deliver maximum productivity.

Assessing of drive-in vehicles for both private and insurance related claims while providing timely and accurate estimates to customers and insurance companies. Vehicle check-ins and customer liaison. Ensuring quality of vehicle repairs are maintained and customer feedback obtained.

Delegation and quality control of all work within the paint shop including the liaison with staff and head of departments to estimate job projects, completion times and costings. Management of four (4) spray painters and two (2) apprentices including day to day problem solving on the shop floor and ensuring quality of vehicle repairs.

Allocation of work sheets to ensure that staff have the appropriate skills and equipment to carry out those repairs to a high quality. Liaise with staff and head of departments to ensure the necessary support for departments to run efficiently and profitably while encouraging and motivating staff to give their best efforts. Day to day problem solving on the shop floor and ensuring quality of vehicle repairs are maintained.