David Lash Email & Phone Number

Kirtland Air Force Base, New Mexico, United States

Albuquerque, New Mexico, United States

Educates client employees on benefits management tools such as Employee Navigator and Paycor. Assists employers with benefits renewal in those systems and generates monthly reports for auditing purposes. Provide support at open enrollment including hosting meetings for employees and management. Prepare and maintain formulated age-based rate spreadsheets.

Rio Rancho, New Mexico, United States

Answer a variety of inbound calls from customers and in-store brand partner associates in the retail environment. Update the computer system during each call to keep systems up to date. Navigate various systems to field questions from customers regarding their monthly statement such as errant charges, charge reversals after returns, and other related inquiries.

Rio Rancho, New Mexico, United States

Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems. Troubleshoot basic and routine customer issues that are technical in nature, including hardware, software, networking, or other designated client products. Follow appropriate escalation path to resolve technical issue, including making follow-up outbound calls to customers or other parties as needed. Solve problems that were generally unstructured and require extensive use of conceptual thinking skills.

Jacksonville, Florida, United States

Collaborate with management in responsibilities for strategic management of present and future performance across the call center. Responsibilities: monitoring intraday operational performance of all lines of business, identifying exceptions to performance and executing established exception procedures including agent actions, system updates, and support group notifications. Use technology and tools to monitor system events to identify performance exceptions requiring both short term (intraday) and long term (agent scheduling) attention.

Jacksonville, Florida, United States

Primary point of contact for the client in a team-based environment. Directly responsible to the Resolving Attorney for researching the root cause of the tax debt and collection of documents and information necessary for a resolution in a timely manner.

Jacksonville, Florida Area

Administrative professional responsible for the timely and accurate submissions of detailed reports, database entries, and customer service. First line leader for a staff of 10 professionals. • Assigned duties and directed activities such as typing and word processing of documents, creating of complex presentations, filing, answering phones, ordering supplies, mailing correspondence, and packages, and other office services. • Examined workflow and revised processes as necessary to improve efficiency. • Supervised ten administrative and clerical support personnel.

Point Mugu, Ca

Review and submit division level request for parts and supplies, manage travel orders for eleven personnel, and provide first line leadership for fifteen personnel across multiple sites. • Streamlined maintenance practices resulting in a 75% decrease in turnaround time enabling a 99% asset availability rate. • Front line leadership of ten personnel and direct mentorship of three junior personnel resulting in all three advancing to their next respective paygrade. • Directly responsible for the safe management and transit of 20 million dollars of electronic warfare equipment to multiple sites including support equipment and classified material.

Atsugi, Kanagawa, Japan

Manager of 1,069 maintenance technical publications and reports as well as responbile for the timely and accurate submissions of detailed reports. • Successfully performed administrative functions of sorting and distributing mail, photocopying, filing, posting and proofing data, and answering telephone calls and recorded messages. • Updated procedures for office activities while reducing waste and improving processes. • Awarded the Navy Achievement Medal for the direct mentorship of 24 junior personnel as well as the management of programs earning the highest marks during a force level inspection.

Training And Instructional Technology

Education record