Collaborating with an exceptional team to enhance wire transfer services on the Chase.com platform, driving meaningful feature releases and improvements that add real value to our customers’ digital experiences.

Led strategic engagements with major vendors, including Microsoft, Adobe, Dropbox, DocuSign, Zoom, and Slack/Salesforce, to integrate their technologies into NBC's complex tech ecosystem. Additionally, spearheaded a company-wide optimization initiative that reduced software costs by 10% through strategic auditing of underutilized licenses.

Led an amazing agile cross-functional team in an ongoing digital transformation of the end-to-end onboarding process for corporate and commercial clients, implementing innovative digital solutions to enhance the overall experience.

• Meeting with different types of stakeholders such as Project Managers, Project Team Members, Faculty Mentors, and more.• Developed strategies for standard operating procedures.• Created documentation for standard operating procedures.

• Identified opportunities for improvement in U.S. Bank products and services; partnered with agile journey owner and cross-functional teams to execute digital transformation and enhance client experience through digital upgrades including esignatures and onboarding dashboard enhancements; piloted upgrades to 12 clients• Collected use cases for robotic processing throughout business; identified manual processes needing automation, consolidated 500+ data points, created slide deck detailing cost reduction opportunities and strategies, pitched presentation to executives to gain funding to put RPA use cases into production

• Migrated non-profit client data from legacy database to a modern user-driven cloud database (Salesforce)• Selected vendor CRM system best suited for client’s needs and negotiated contracts on behalf of client• Extracted and analyzed data; generated reports and built dashboards that showcase meaningful insights• Presented inferences in a structured manner, documented project outcomes and remained main liaison for vendor communication

• Perform agile workflow analysis on iOS universal initiative using Scrum methodology to increase project efficiency, ensure timely execution and eliminate missed deadlines• Earned SAFe 4.5 Scrum Master certification; led 15-member team, interbank and client-facing meetings• Met with decision makers, product owners and end users to define criteria and operational requirements• Gathered, documented and created 25 user stories to establish future requirements for developers to ensure timely release of multi-million-dollar Agile initiatives• Composed and presented high level proposals on project scope to Mobile Delivery Team

• Assist first-year students in making the transition from high school to college• Answering questions about academic support services and university procedures• Mentor 20 incoming freshman, facilitate group meetings, speak to students one-on-one, give tours to prospective students & share my experience at the iSchoolWhether my job is to listen, act, support, or advise, I thoroughly enjoy this program and feel rewarded by the successes of those I mentor.

• Solo Entrepreneur• Created a business in the re-sale market where I purchased and sold shoes at an average 400% profit margins.• Developed a marketing strategy that allowed the expansion of shoe conventions and increased brand awareness.• Within 3 months, had an inventory of over 12-15 shoes at a time that would be held for under one week.• Prior to leaving for college, I have hundreds of clients and profited over $15k.

• Implement and execute social media marketing strategy using Instagram, Facebook, and Twitter.• Increased overall social media membership by 90% across all platforms. • Monitor benchmarks and data to make decision on updating social media communications.

• Assisted in daily administrative duties to increase office efficiencies and ensure a smooth workflow.• Assisted in technical installations and IT systems for all departments day-to-day.• Became the point person for customer interactions at the highest levels when called upon for delayed meets.

• Helped children overcome challenges during specific fragile developmental period.• Modeled character and good behavior for campers including teamwork, listening, responsibility, initiative, and sportsmanship;motivated campers to develop new skills; supported campers in their efforts to try new activities and resolve conflicts.• Cooperated with other counselors in my division and within camp to create and implement group activities and special programs.

• Learned the ins and outs of the fast food business, including the prep and technical aspects of the PoS and inventory systems.• Maintained high standards of customer service during high-volume, fast-paced operations.• Handled currency and credit transactions quickly and accurately.• Assisted management with inventory control and stock ordering.