• Facilitate implementations of TicketManager software and maintain strong and lasting relationships with 70+ customers, majority of which being fortune 500 companies • Create comprehensive reports to top level customers to pursue incremental revenue and provide reports to customers for internal executive review• Named “Quarterly Superstar” Q3 of 2017 and Q4 of 2018 in the Customer Success Department • Trained customers on our full suite of offerings as well as identify revenue opportunities based upon these trainings • Assisted customers in the creation and fulfillment of marketing activations through the TicketManager system

• Facilitate implementations of TicketManager software and maintain strong and last-ing relationships with 70+ customers, many being fortune 500 companies • Create comprehensive reports to top level customers to pursue incremental revenue and provide reports to customers for internal executive review• Named “Quarterly Superstar” Q3 of 2017 in the Customer Success Department • Trained customers on our full suite of offerings as well as identify revenue opportuni-ties based upon these trainings • Assisted customers in the creation and fulfillment of marketing activations through the TicketManager system

• Solely responsible for maintaining the fulfillment process of physical tickets• Communicate with large corporate clients on a daily basis to en-sure shipment accuracy• Maintain relationships with shipping companies (UPS, Fedex) to uphold strong cus-tomer service• Assist in any customer service related tasks such as troubleshooting and customer training of TicketManager systems

• Ensure Quality and accuracy of physical ticket shipments to corporate clients• Ensure accuracy of ticket data entry• Assist in organization and management of high volumes of physical tickets • Assist in various customer service related tasks

Responsible to help with the oversight, instruction, and implementation of the lifting program for the football and baseball teams at California Lutheran University

•Captain 2015 & 2016

•SCIAC (Southern California Intercollegiate Athletic Conference) champion 2012 •4 year student athlete

Responsible for determining what drove attendance at CLU sporting events Distributed surveys and interpreted information to then implement into future marketing of sporting events.

I was assigned to many celebrities and was in charge of setting up radio interviews for them and managed their time while at the event.

I was assigned to many celebrities and was in charge of setting up radio interviews for them and managed their time while at the event.

My responsibilities were to work 1 on 1 with customers in order to provide a premium customer service experience. I was also responsible for managing the backroom and loss prevention of shoes as well as collecting and shipping shoes to vendors.