David Lee Email & Phone Number

Cary, Nc, Us

Boston, Ma, Us

As a lead on the centralized quality enablement organization, I drive adoption of quality best practices through org-wide quality training, tools migration and external vendor strategies. I love fostering a highly collaborative environment and a shared vision for quality across distributed cross-functional teams. - Owned the management of all global external testing teams and their utilization by Wayfair engineering teams to monitor and improve quality metrics across multiple productsDrove Storefront Engineering organization’s quality strategies and outcomes based on the Quality Transformation Roadmap including- Created and run the Wayfair Quality Training curriculum & Quality Guide- Created and executed the testing strategy in Q3-4 2022 for Wayfair's biggest revenue driver sales - Created and tracked the “Voice of Customer” defect triaging and routing SLAs across all feature teams for the Operational Excellence initiative- Onboarded crowdsourced testing to Wayfair engineering teams- Migrated all Wayfair teams from TestRail to Jira Xray plugin for test case management - Mentored and advocated for the members of Storefront Engineering including quality analysts, quality engineers, SDETs, engineering managers to be quality champions within their space- Led roundtable discussions and provided trainings for the Wayfair Engineering Manager League on shifting left, promoting team ownership of product quality through data monitoring and alerting, team-level testing, and Definition of Done- Organized the Second Annual SF Developer Conference with senior engineers and managers and invited industry experts on Android UX, front end development, performance metrics

Boston, Ma, Us

As a senior manager of Wayfair’s App Platforms engineering team, I drive cross-functional collaboration within Wayfair on the quality OKRs and development best practices. - Owned team’s planning cycles to create and execute on roadmap & OKRs- Reviewed and assesses new tooling needs for the native app development roadmaps and capabilities including Jira integrations, BuildKite pipeline enhancements, and cloud-based mobile device farms- Led the Native App Testing working group on promoting test best practices and automation adoption- Led the weekly quality management sync (QA/QE leads, Eng managers & Eng directors) to maintain high visibility of quality initiatives and team accountability and minimize silos- Managed a distributed group of release engineers through weekly rotation schedule to monitor and investigate production health issues- Presented key app quality accomplishments at org-wide all-hands meetings- Mentored and coached engineering managers and lead testers on career development plans and navigating through changes- Conducted onboarding sessions for new app engineering and product hires- Drove the cross-functional initiative to improve the Android app rating from 3.8 to 4.8 over the second half of 2021- Created the release & quality dashboard for Wayfair teams to monitor and act on negative trends and early signs of regression- Worked with corp security to implement an on-device VPN solution to enable remote device testing at the onset of COVID lockdown- Implemented the centralized bug reporting and triage process for app bugs being entered by Wayfair's internal users- Implemented weekly release quality review reports to communicate key wins and challenges as well as app quality trends to the wider organization- Helped organize Wayfair’s first DevCon, an internal engineering conference for emerging tech and developer culture

Boston, Ma, Us

As the dedicated quality manager responsible for the stability and quality of Wayfair’s native app platforms, I implemented and evolved the cross-functional processes on native app release management and improvements on the quality metrics. I enjoyed building teams with highly engaged analysts and engineers who are active contributors and drivers for their team’s outcomes.- Worked directly with the engineering directors and managers on Wayfair’s long-term app vision and strategy- Managed a large group of centralized quality analysts through their transition to iOS development teams as embedded agile testers- Successfully implemented a plan to reduce the Wayfair app release cadence from 2 weeks to 1Successfully led an initiative in 2021 to increase the overall app stability metrics by 50% and set a new baseline for 2022- Worked directly with the engineering managers and product manager to track testing efforts by the distributed test analysts for major development milestones such as new Birch Lane apps, overall app redesign and Way Day promotional events- Created the native app test automation platforms team to build out native app test automation frameworks- Worked closely with the Wayfair Service Pro app team to create a launch requirements tracker for tech and UX, took point on testing status, and implemented a UX design review process to ensure QA’s feedback is incorporated before code is implemented- Interviewed numerous candidates for the quality analyst, quality engineer, and engineering manager positions across Wayfair teams- Started the Wayfair Quality League to promote a culture of learning and a sense of community- Coached a number of senior testers and test leads to get to the next level in their roles- Managed the test plans and efficient execution by the external app QA team in India- Facilitated the performance review calibrations meetings with eng managers and directors for all Wayfair quality analysts

Needham, Massachusetts, Us

‒ Contribute to studio vision and product strategy as a part of the studio leadership team‒ Plan and coordinate Closed Beta and Soft Launch of Game of Thrones: Conquest‒ Plan and coordinate internal and external user testing of UI/UX flow‒ Educate and align project members with QA best practices and high quality bar for releases‒ Implement Turbine’s first mobile automation QA team and develop in-house test harness‒ Implement SCRUM agile testing teams ‒ Manage iOS/Android build and device distribution channels for the project‒ Manage external QA teams based in Montreal and Philippines‒ Interface with external stakeholders including WB senior management and HBO ‒ Manage all personnel matters including hiring, reviews, compensation decisions, training opportunities‒ Mentor new employees of various disciplines on career growth‒ Member of Turbine’s team culture task force‒ Feed key hires for the project with QA team members

Needham, Massachusetts, Us

• Organized weekly meetings for the launch team of Batman: Arkham Underworld mobile game• Tracked feature development progress from soft launch through world wide launch of the game• Compiled and managed launch requirements and priorities for the exec team and the project leads• Promoted cross-team communication

Needham, Massachusetts, Us

‒ Oversaw testing and approval for the release of Helm’s Deep, LOTRO’s biggest expansion‒ Worked closely with the development team to implement embedded QA teams‒ Managed quality on pre-order marketing web sites, localization, Mac/Steam integration ‒ Spoke to all matters on product quality at the weekly exec product review meetings‒ Implemented User Pain metrics to track quality level release-to-release‒ Mentored members of QA on professional and personal growth ‒ Represented Turbine at area industry events

Needham, Massachusetts, Us

Accomplishments:• Successfully released The Riders of Rohan expansion pack (the best-rated Turbine game release to date)• Worked together with a LOTRO producer to formalize a PD-QA workflow using Hansoft to track development schedules and QA status on major deliverables• Kicked off a number of internal processes to improve cross-team communication and greater knowledge of LOTRO including QA Retrospectives following every major Update and internal training sessions on any in-game system or content organized by the team • Assisted QA director with Game QA 5-year Long-term Planning• Initiated and completed performance reviews for the temporary testers on the team Responsibilities:• Manage QA test cycle and deliverables tracking for The Riders of Rohan expansion pack• Plan and execute test strategies for all LOTRO releases by working closely with the producers and the dev leads• Work with the producers to implement light but effective processes to ensure clear communication and high transparency of development status• Champion the best practices in QA to ensure the highest quality releases• Assist QA director on departmental matters such as office relocation, personnel issues, project greenlight meetings• Conduct annual performance reviews for LOTRO QA team• Provide mentorship to the team members for their professional growth within Turbine

Needham, Massachusetts, Us

Accomplishments:• Approved and shipped the highly successful Free2Play launch of DDO• Approved and shipped 12 major releases or “Updates”• Expanded the team from a handful of experienced testers for Free2Play launch to a large team capable of testing DDO’s first ever expansion pack, Menace of the UnderdarkResponsibilities:• Planned and executed QA test strategy for DDO Update releases in coordination with PD and PM • Worked closely with Executive Producer and Producer on release planning for a given calendar year• Coordinated external testing efforts such as compatibility testing and localization testing• Long-Term Planning related to budget and staffing for Game QA• Sent out Game QA approval of each Update release• Provided the Project Leads and the executive teams with Weekly QA reports• Conducted interviews and made hiring decisions for DDO QA• Conducted annual performance reviews for all DDO testers

Needham, Massachusetts, Us

• Helped Turbine deploy new CS and IT platforms, Service-Now and Salesforce, by planning and executing QA testing in coordination with Project Management, IT and CS teams • Worked with LOTRO QA Lead and Associate Lead to address any internal needs by the QA team including setting up “local builds”, attending sprint stand-up meetings and testing Epic quest lines for The Mines of Moria expansion pack

Needham, Massachusetts, Us

• Oversaw the EU release of The Mines of Moria expansion pack for LOTRO • Managed communication with Turbine's EU publishing partner, Codemasters • Set game build and QA test schedules for Codemasters LOTRO and DDO milestone deliverables and executed them • Managed simultaneous launch of LOTRO Mines of Moria in Europe • Tracked marketing/OCR asset deliveries to Codemasters • Coordinated public relations events with European press

Needham, Massachusetts, Us

• Approved and delivered localized builds to Turbine's international publishing partners,NHN and ITT, for retail launches in Korea and Russia• Lead International QA team and fulfilled deliverables testing for multiple international partners (China, Korea, Russia, Japan) as laid out by International Project Management and LOTRO/DDO PD teams • Participated in weekly partner conference calls with Codemasters, Shanda, ITT and NHN• Managed communications and support with partner QA and Technical teams • Performed testing of Turbine’s proprietary technologies including, patch server, chat server, language filters and Customer Service tools for international partners• Filled the role of an acting lead after the departure of the team lead• Traveled to NHN Korea’s headquarters to provide QA training to the publisher QA team

Needham, Massachusetts, Us

• Updated the International QA test servers with the localized builds for internal approval and partner QA testing (LOTRO and DDO)• Worked closely with DDO and LOTRO International Producers on managing the localization bug database• Performed data transfer requests for partner builds as well as build delivery emails according to project schedule• Updated Localization Release Guides for partner build deliveries• Participated in weekly Codemasters LOTRO conference calls• Communicated directly with the Codemasters Game QA as well as the community team and provided workarounds for known US bugs• Gained knowledge of Service Engine components for LOTRO and DDO• Participated in weekly Letsgame DDO conference calls as a Turbine contact for Korea• Compiled a dossier on Korean press members for the director of project management and CEO • Monitored DDO Korea’s web site as well as Turbine’s press coverage in Korea and compiled translated documents• Mentored new members on localization processes

Needham, Massachusetts, Us

• Managed live player bug queue• Supported the external testing team daily on their bug regression efforts• Performed Build Verification Tests • Compiled Known Issues List for LOTRO Open and Closed Beta servers• Approved pre-order box and screenshots for Marketing team• Participated in weekly Codemasters conference calls as a LOTRO QA representative and provided accurate and timely feedback regarding bug status and known issues in the US builds.• Performed numerous last-minute LOTRO Beta installer patch testing• Performed LOTRO pre-order installer testing