•Serve as a guest facilitator for Internship Boot Camp to teach professional development lessons in order to prepare students for an internship in the corporate setting•Coach a small group of interns to ensure they have the tools needed for employment and higher education upon graduation•Present on multiple panels to speak on topics such as internship and career readiness skills, preparing and performing at internship, higher education, and navigating job search post-program•Offer employment coaching and provide support on resume and cover letter writing

Benefits and Payroll Support:Assisted employees with benefit enrollment and addressed payroll inquiries.Collaborated with benefit providers and contributed to payroll processing.HR Communication and Employee Relations:Communicated HR policies and procedures to employees.Supported the resolution of employee concerns and conducted surveys.Training and Development:Coordinated training sessions and workshops.Tracked employee training and development activities.Compliance and Documentation:Ensured HR processes complied with laws and regulations.Prepared and maintained documentation for audits.

• Lead advocacy efforts at the federal level by participating in legislative meetings, creating educational materials, and working across a variety of teams to give a voice to a small community affected by rare genetic blood disorders• Research policy and stay updated on current events by reading legislation, monitoring the federal register, and joining healthcare coalition meetings to be aware of and successfully prepare for changes that may affect the community

•Oversaw day-to-date case management of patients and offered quality customer service by applying SCAN Five Service Principles regarding benefits and plans.•Accurately explained benefits and plan options via phone, email, and in-person.•Increased member satisfaction by following up and resolving member issues, complaints, and questions in a timely and accurate fashion.•Maintained accurate patient information and generate reports as needed.•Participated in weekly staff meetings and training sessions to share best practices and provide thoughtpartnership on client support.

•Built and cultivated strategic relationships with team members and employee clubs.•Assisted with planning and coordinating internal programs and office-wide special events to bring awareness to diversity issues.•Participated and led D&I events, activities, and meetings.•Updated internal website to share D&I information to internal staff.

•Organized warehouse inventory and maintain an accurate count of items.•Operated as a delivery driver and manage delivery items and schedule.