David Lesperance Email & Phone Number

Kansas City, Missouri, United States

~Provides business consulting services to Microsoft using my ability to think critically, identify root causes, and develop creative solutions to solve complex problems at the intersection of user experience, business rules, and technical requirements.~Elicits detailed business requirements from external customers based on high-level business cases.~Collaborates with customers, SMEs, and architects to identify standard and edge case scenarios and implement solutions… Show more ~Provides business consulting services to Microsoft using my ability to think critically, identify root causes, and develop creative solutions to solve complex problems at the intersection of user experience, business rules, and technical requirements.~Elicits detailed business requirements from external customers based on high-level business cases.~Collaborates with customers, SMEs, and architects to identify standard and edge case scenarios and implement solutions. ~Creates epic roadmaps, features, and user stories. ~Prioritized product backlog based on roadmap and an understanding of customer and stakeholder priorities.~Presents user stories and acceptance criteria for discussion and estimation. ~Leads product demos with external customers.~Excellent written and presentation skills that are tuned to the audience: technical team, executives, and external customers. ~Provided business best practices and user experience consulting to Microsoft program manager for redesign of the Microsoft FastTrack customer success web portal.~Partnered with UX designers to create simple experiences to solve complex problems.~Lead program-wide project to optimize agile practices, identify internal inefficiencies, and implement solutions to optimize feature delivery.~Provided business best practices and user experience consulting to Microsoft program manager for redesign of the Microsoft FastTrack customer success web portal.~Lead program-wide project to optimize agile practices, identify internal inefficiencies, and implement solutions to optimize feature delivery. Show less

Kansas City, Missouri Area

~Lead solution-driven requirements gathering sessions and consulting solutions for a leading financial services company.~Translated client needs into solution-oriented business and technical requirements.~Developed functional specifications, workflows, test cases, and user guides.~Built and executed system test scripts.~Created user-acceptance test scripts.~Supervised BA and QA testing effort for 50,000 hour project for a leading financial services… Show more ~Lead solution-driven requirements gathering sessions and consulting solutions for a leading financial services company.~Translated client needs into solution-oriented business and technical requirements.~Developed functional specifications, workflows, test cases, and user guides.~Built and executed system test scripts.~Created user-acceptance test scripts.~Supervised BA and QA testing effort for 50,000 hour project for a leading financial services company.~Supervised BA and QA effort in two large web application projects for a significant DST start-up service offering.~Served as a mentor to junior business analysts. Show less

Kansas City, Missouri Area

~Responsible for conversion of five clients to a major DST service offering. ~Forecasted revenues and expenses for monthly/annual budget.~Designed and implemented automated workflow distribution process for operations group.~Developed custom Microsoft Access-based application used by operations group to track contacts for 3,500 broker-dealers.~Responsible for managing customer relationships. ~Initiated Quality of Work Life meetings that resulted in… Show more ~Responsible for conversion of five clients to a major DST service offering. ~Forecasted revenues and expenses for monthly/annual budget.~Designed and implemented automated workflow distribution process for operations group.~Developed custom Microsoft Access-based application used by operations group to track contacts for 3,500 broker-dealers.~Responsible for managing customer relationships. ~Initiated Quality of Work Life meetings that resulted in increased employee satisfaction. ~Lead interdepartmental project team responsible for client deconversion. ~Increased customer satisfaction by developing and implementing Power of Attorney (POA) procedure allowing POA’s to direct account activity via the phone. ~Awarded Customer Service Representative of the year in 1997. ~Given responsibility for the new Fiduciary processing call group. ~Responsible for day-to-day operation of combined inbound call center, financial transaction processing, shareowner statement generation, and year-end processing. ~Evaluated and documented associate performance and provided monthly/annual performance reviews. Show less

Kansas City, Missouri Area