David Lo Email & Phone Number

Ermington, Nsw, Au

Australia

Pharmacy

Miri, Sarawak, Malaysia

• Lead the team on large scale managed print service (MPS) and managed network service (MNS) for multiple sites.• Proactively liaise with vendors to ensure SHELL service level agreements (SLAs) requirements are met in a timely matter.• Manage IT, network & telecommunication infrastructure, data centres and all data communication rooms.• Providing an escalation point as service desk, 1st/2nd Level remote and face-to-face on-site & remote support to SHELL upstream corporate clients… Show more • Lead the team on large scale managed print service (MPS) and managed network service (MNS) for multiple sites.• Proactively liaise with vendors to ensure SHELL service level agreements (SLAs) requirements are met in a timely matter.• Manage IT, network & telecommunication infrastructure, data centres and all data communication rooms.• Providing an escalation point as service desk, 1st/2nd Level remote and face-to-face on-site & remote support to SHELL upstream corporate clients across multiple sites for 3000+ users, including logging all calls and jobs via an ITSM ticketing system eg. ServiceNow, SM9 and MyRequest.• Manage tickets, incidents and request for laptops, servers, network, printers and print queues while proactively search for issues and provide or escalate solutions to prevent problems from occurring.• Collaborate across teams and lead the team to drive improvements in achieving high levels of customer satisfaction and provide application and technical supports to all users including VIP in SHELL.• Support as service desk for breakfix and troubleshoot user laptops, network and printing related problems using remote access and onsite visits as necessary.• Escalating issues to 3rd Level support or IT vendor partners as necessary.• Provide asset management for all printers (current + legacy) including receiving consumable and spare parts from vendors, asset tagging, commissioning, decommissioning and retiring physical printers for SHELL in East Malaysia.• Manage TCP/IP configurations, all print queues creation, deletion & modification under cloud-based service PrinterLogic.• Providing after-hours support 24*7 incident Network AT&T support for sites. • Raise concerns in CAB meeting for AT&T device hardware refresh based on SHELL requirements.• Supporting LAN cabling and management, arrange switch/server configuration with AT&T and T-System. Show less

Sarawak, Malaysia

• Lead team in configuring, repairing, installing in various fields of technology including firewalls, servers, PCs, network switch, network cabling and design, CCTV security cameras, remote viewing for mobile application.• Provide technical support of WAN and LAN for client’s wireless devices, switches and servers machines• Identify, analyse and repair IT product failures, orders replacement parts as required.• Provide technical product training and basic user functionality… Show more • Lead team in configuring, repairing, installing in various fields of technology including firewalls, servers, PCs, network switch, network cabling and design, CCTV security cameras, remote viewing for mobile application.• Provide technical support of WAN and LAN for client’s wireless devices, switches and servers machines• Identify, analyse and repair IT product failures, orders replacement parts as required.• Provide technical product training and basic user functionality training to customer base when required• Ensure that all the aims of the IT project are met. Show less

New South Wales, Australia

• Implement marketing and advertising campaigns by assembling and analysing sales forecasts; prepare marketing and advertising strategies, plans, and objectives; plan and organise promotional presentations; update promotion calendars.• Track product line sales and costs by analysing, and summarising sales data.• Prepare marketing reports by collecting, analysing, and summarising sales data.• Keep promotional materials ready by coordinating requirements with graphics department;… Show more • Implement marketing and advertising campaigns by assembling and analysing sales forecasts; prepare marketing and advertising strategies, plans, and objectives; plan and organise promotional presentations; update promotion calendars.• Track product line sales and costs by analysing, and summarising sales data.• Prepare marketing reports by collecting, analysing, and summarising sales data.• Keep promotional materials ready by coordinating requirements with graphics department; inventorying stock; placing orders; verifying receipt.• Organise graphics for marketing.• Support sales team by providing sales data, market trends, forecasts, account analyses, new product information; relaying customer services requests.• Research competitive products by identifying and evaluating product characteristics, market share, pricing and advertising; maintaining research databases.• Plan meetings by identifying, assembling, a coordinating requirement; establish contacts; develop schedules and assignments; coordinate mailing lists.• Monitor budgets by comparing and analysing actual results with plans and forecasts.• Update job knowledge by participating in educational opportunities; reading trade publications.• Accomplish organisation goals by accepting ownership for accomplishing new and different requests; explore opportunities to add value to job accomplishments.• Assist in performing dispensary administration with use of computer.• Build relationships with customers.• Perform Point-Of-Sale, registers balance and cash banking.• Prepared payroll data, processing payment of wages and salaries and administering salaries and wages record.• Provide IT support to staffs. Show less

Sarawak, Malaysia

• Manage 12 staffs• Provide day-to-day technical support and troubleshooting eg. Computer software and hardware, network and desktop.• Support IT infrastructure such as server, network, backup, recovery and database administration.• Visit all outlets concerning system & inventory issues.• Handle the tasks of implementing software by using Microsoft SQL database software and document standard workflow within the department.• Prepare monthly and quarterly IT report to the… Show more • Manage 12 staffs• Provide day-to-day technical support and troubleshooting eg. Computer software and hardware, network and desktop.• Support IT infrastructure such as server, network, backup, recovery and database administration.• Visit all outlets concerning system & inventory issues.• Handle the tasks of implementing software by using Microsoft SQL database software and document standard workflow within the department.• Prepare monthly and quarterly IT report to the management.• Assist in developing Point-Of-Sales and back office softwares.• Support IT departments on Microsoft Office, Internet Explorer, mySQL, Ms Visual FoxPro and a variety of internally developed programs and tools.• Oversee all information system operation.• Support inventory queries rose from store teams.• Train IT departments on configuration, installation and implementation of POS software. Show less

Bachelor'S Degree, Computer Science

Master'S Degree, Marketing

Master'S Degree, Business Administration And Management, General

Master'S Degree, Business Administration, Management And Operations