David Lockett Email & Phone Number

Jacksonville, Florida, United States

Trained staff on compliance, policies, and procedures to maximize success.Welcomed guests to the leasing office, asked open-ended questions, and offered assistance with any issues or concerns.Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.Received, checked, and processed applications for new leases.Utilized platforms such as SOCI and Modern Message platforms on regular basis.Trained and mentored new employees with a focus on best practices to improve onboarding processes, resident retention, and Leasing procedures.Coached new employees to inform and educate on processes, procedures, and deadlines of the multiple Social Media platforms used on a daily basis.Managed daily and weekly marketing and leasing reports.Maintained accurate records of all correspondence with and from tenants.Coordinated general maintenance and repairs to keep facilities operational and attractive.Conducted background checks on applicants.Showed tenants around properties, highlighting features and redirecting concerns to capture interest.Received rent payments and tracked these transactions in Yardi.Liaised with the corporate office to assist in temporarily filling open sales positions and promote seamless onboarding of new hires and properties.

Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation.Developed and maintained exceptional customer service standards.Minimized loss and misuse of equipment through proper restaurant supervision and staff training.Performed restaurant walk-throughs to gauge timeliness and excellent service quality.Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.Conducted daily pre-shift and weekly departmental meetings to promote better organization and productivity.Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.Mentored front-of-house personnel on company policies customer service techniques and professional communication.Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.

Cert., National Apartment Leasing Professional

Associate'S Degree, Medical/Clinical Assistant, 3.7

Certification, Emergency Care Attendant (Emt Ambulance)