David Long

David Long Email and Phone Number

Outsourcing and Contract Manager @ EE
Bishopton, GB
David Long's Location
Bishopton, Scotland, United Kingdom, United Kingdom
David Long's Contact Details

David Long personal email

n/a
About David Long

Passionate about delivering outstanding Customer Experience through innovation, execution and automation, utilising over 20 years experience.Extensive experience in successfully delivering complex multi-lingual omni-channel Services from both on and offshore.Specialties: Customer care, Engagement, Strategy, CRM, Outsourcing, Interactions, Relationships, Technology, Customer lifecycle, Value, Innovation, Solutions, Partnerships, Collaboration

David Long's Current Company Details
EE

Ee

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Outsourcing and Contract Manager
Bishopton, GB
Website:
ee.co.uk
Employees:
11767
David Long Work Experience Details
  • Ee
    Outsourcing And Contract Manager
    Ee
    Bishopton, Gb
    View
  • Teleperformance
    Vp Client Solutions
    Teleperformance Mar 2020 - Apr 2023
    View
  • Teleperformance Uk
    Account Director
    Teleperformance Uk Aug 2018 - Feb 2020
    Glasgow, United Kingdom
    View
  • Teleperformance
    Account Manager
    Teleperformance Feb 2018 - Aug 2018
    Glasgow, United Kingdom
    View
  • Ascensos
    Operations Manager
    Ascensos Mar 2017 - Feb 2018
    Clydebank
    View
  • Concentrix (Client - Tripadvisor)
    Senior Delivery Operations Manager
    Concentrix (Client - Tripadvisor) Aug 2015 - Dec 2016
    Responsible for the delivery of contracted trip advisor services from four overseas Concentrix Delivery Centres.This included:Accountable for the global delivery of Services (Customer Service and Sales) to the applicable KPIsMotivation and leadership of the delivery and support teams via regular team meetingsUnderstanding key processes and delivering improvementsTransaction monitoringResolving client escalationsWeekly and monthly client service reviewsInternal and external stakeholder management
    View
  • Ibm (Client - Dvla)
    Service Delivery Manager
    Ibm (Client - Dvla) Jan 2012 - Aug 2015
    Responsible for delivery of a specific set of sun-contracted ITIL based services.
  • Ibm (Client - Xerox)
    Operations Manager
    Ibm (Client - Xerox) Aug 2010 - Dec 2011
    Responsible for the delivery of Technical Support and Fulfilment Services for Europe and North America from 3 geographically diverse delivery centres.
  • Ibm (Client - Dun & Bradstreet)
    Operations Manager
    Ibm (Client - Dun & Bradstreet) Oct 2004 - Aug 2010
    Initially I established a contact centre delivery team in Budapest, and then following the successful go live of this team I assumed full responsibility for delivering the services from 3 different contact centres.
  • Ibm
    Service Delivery Manager
    Ibm Mar 2002 - Oct 2004
    Responsible for the delivery of Customer Service and Technical Support for IBM Nordics as well as IBM Germany, Austria and Switzerland.
  • Ibm
    Sales Agent, Team Leader, Sales Manager
    Ibm Dec 1997 - Mar 2002
    I started as an account manager responsible for identifying and closing sales opportunities within a defined industry. During this period I was promoted to Team Leader and then Sales Manager.
  • Perrys Motor Sales And Cambridge Volvo
    Car Sales Executive
    Perrys Motor Sales And Cambridge Volvo Jun 1992 - Sep 1997
    Responsible for the sale of new and used vehicles, finance and accessories.
  • Lloyds Bank
    Bank Employee
    Lloyds Bank Jun 1988 - Jun 1992
    Responsible for various banking activities for example cashiering, standing order/direct debit management and CHAPS payments.
    View

David Long Skills

Management Project Management Leadership Team Leadership Vendor Management Outsourcing Business Analysis Program Management Change Management Customer Service Customer Service Management Problem Solving Customer Relationship Management Stakeholder Management Coaching

David Long Education Details

  • Purbrook Park
    Purbrook Park
  • Purbrook Park
    Purbrook Park

Frequently Asked Questions about David Long

What company does David Long work for?

David Long works for Ee

What is David Long's role at the current company?

David Long's current role is Outsourcing and Contract Manager.

What is David Long's email address?

David Long's email address is da****@****nce.com

What schools did David Long attend?

David Long attended Purbrook Park, Purbrook Park.

What skills is David Long known for?

David Long has skills like Management, Project Management, Leadership, Team Leadership, Vendor Management, Outsourcing, Business Analysis, Program Management, Change Management, Customer Service, Customer Service Management, Problem Solving.

Who are David Long's colleagues?

David Long's colleagues are Benjamin Maxwell, Ray Davey, Mark Johnston, Meena Al-Tameemi, Sarah Oliver, Charlotte Gil, Amy Hulbert.

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