David Long Email & Phone Number

London, United Kingdom

London, England, United Kingdom

Review, redesign and improve customer journeys and outcomes when engaging with NatWest.

London, United Kingdom

London, United Kingdom

London, United Kingdom

• Chosen by senior management to be a part of an elite team to organise the upgrade of the Natwest and RBS ATM & CDM installations and replacements at key branches throughout the UK.
• Tesco Bank ATM project coordinator for the UK and N Ireland.
• Budget analyst for Ulster Bank ATM projects ensuring all related costs for my projects are settled in line with bank risk and compliance procedures.
• ATM stock audit coordinator responsible for ensuring all ATM related assets are accounted… Show more
• ATM stock audit coordinator responsible for ensuring all ATM related assets are accounted for and stored in compliance with banking protocol.
• Ulster Bank ATM project manager responsible for the end to end roll out of ATM’s in the Rep of Ireland and Northern Ireland.

Dublin, Ireland

• Subject Matter Expert in various aspects of the Securities Department work flow including mortgage settlements, cross securities, legal underwriting and solicitor relationship management.
• Handle, manage and delegate various internal, external and client requests including audit reports, regular payment instructions and related queries.
• Act as first point of contact for all areas within Ulster Bank Securities Operation, regarding Residential and Commercial clients, to identify… Show more
• Act as first point of contact for all areas within Ulster Bank Securities Operation, regarding Residential and Commercial clients, to identify appropriate solutions and key issues to enable seamless and continued.
• Identify training needs within the team, and developing and delivering training as required
• Act as mentor to new colleagues, ensuring compliance with Group and team procedures whilst encouraging challenges to existing practices in line with Continuous Improvement Show less

Dublin, Ireland

• Ensure all title deeds are properly secured in the banks favour before authorising the release of funds.
• To handle inbound calls and generate outbound calls in a call centre environment, making direct contact with customers.
• Securely process title deeds in favour of the customer and the bank in accordance with government legislation.
• Provide customers with details regarding their accounts in accordance with the Data Protection Act, and advice courses of action… Show more
• Provide customers with details regarding their accounts in accordance with the Data Protection Act, and advice courses of action accordingly..
• Demonstrate good communication skills including tone of voice, grammar and articulation.