David Long Email & Phone Number

Swindon, United Kingdom

Responsible for operational delivery of domestic alternative grant processing for UK EU joint funded projectsOversight of 4 team leaders and 50 administrators across awards, monitoring, claims and assessment.

Swindon

• Responsible for the generation and growth of £11,500,000 worth of revenue to the National Trust• Management and development of 20 sales and customer service staff including performance, capability, disciplinary and absence management as appropriate• Development of contact centre manager, deputy contact centre manager and three supervisors through soft skills, training sessions and coaching.• Introduction of training matrix identifying key areas and sourcing training internally and externally.• Design and embedding key performance indicators including quality, productivity, incident resolution and conversion rates allowing the department to implement development plans and set SMART objectives.• Identification of continuous improvement requirements and implementation of policies processes and SLA’s management tools both internally and with key stakeholders externally.• Development of property incident management processes, policies, triage and SLA, allowing NT holidays to resolve issues and ensure the correct contractor delivers services within agreed timelines. • Identified and introduced sales revenue targets and deliverables for the division, online and marketing teams. • Identifying areas of IT development: testing, implementing and overseeing IT and telephone systems.• Reporting on and analysing sales revenue, budgets, market trends and estimating costs.• Leading the integration of a new channel partner including overseeing the IT infrastructure requirements and delivery. • Development of strategy in line with the main NT commercial strategy.

Swindon

• Management and development of a team of 50 staff across Enterprise Works 90% of whom have a disability. This also includes performance, capability, disciplinary and absence management as appropriate.• Coaching, mentoring, training and implementing staff development plans and KPI’s.• Developing relationships and new business opportunities from existing and new customers across multiple sectors and services.• Delivering presentations, demonstrations and project management to internal and external customers.• Managing key accounts, contracts and strategic/ channel partnerships including securing new partnerships with both private companies and third sector groups.• Handling customer complaints, resolving internal and external issues, problem solving and implementing new procedures where needed.• Reporting sales to directors and board, monitoring department targets and implementing corrective action where needed.• Tracking competitors’ prices to ensure products and services remain competitive. • Manage advertising and online presence. • Representing SEQOL at trade shows and exhibitions.• Negotiating and managing supply chain contracts to secure best value products.• Sourcing equipment, fleet, IT Systems, materials and service contracts to ensure Enterprise Works continues to operate efficiently.• Completing expressions of interest, PQQ and tender documentation for contacts and bids to both the public and private sector.• Implemented ISO9001 Quality Systems in a short lead-time, responsible for ongoing management and internal audit.

Chippenham

Bristol, United Kingdom

Swindon, United Kingdom

Swindon, United Kingdom

Swindon, United Kingdom