David Low Email and Phone Number
I am a pragmatic IT Service Management professional with over 35 years in IT related fields. The last 20 years have been focused in various Service Management roles in both the Telecommunication and private Health Care industries.I am a firm believer that theory and frameworks are important but need to work in practice and I am passionate about making improvements and seeing results. I have extensively developed my skills in Change, Problem, Incident, Transition and Release management, from the process and practice development through to day to day management. Effective Service Management is a journey that needs to involve everyone to achieve successful results and it is through engagement with people that great things can happen.
Health Support Services (Wa Health System)
View- Website:
- nmhs.health.wa.gov.au
- Employees:
- 1201
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Senior Business AnalystHealth Support Services (Wa Health System)Perth, Wa, Au
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Senior Business AnalystHealth Support Services (Wa Health System) Oct 2024 - PresentPerth, Western Australia, AustraliaService Design & Transition project for the Critical Health Infrastructure ICT Program (CHIIP). -
Business Process AnalystSeisma Group Dec 2023 - Sep 2024Perth, Western Australia, AustraliaBusiness Process Analyst role with WA Health, Heath Support Services (HSS) on the Critical ICT Infrastructure Program (CHIIP). -
Service Transition & Support SpecialistSt John Of God Health Care Jan 2021 - Aug 2023Perth, Western Australia, AustraliaIT Change Management, CAB facilitation, Service Transition and Readiness. -
Licensing & Asset SpecialistSt John Of God Health Care May 2020 - Jan 2021Perth, Western Australia, Australia
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It Service Deliver CoordinatorSt John Of God Health Care May 2013 - May 2020Perth, Western Australia, AustraliaImplement ITIL methodologies and practices into Digital & Technology (Group Services). Day to day management of incident, request, problem, change, knowledge, CMDB, release, transition and availability management in accordance with the ITIL framework. Regular reporting to key stakeholders on the performance of SLA, KPI and process critical success factors (CSF). Administration, support and development of the Cherwell IT Service Management toolset. Provide best practice advice and support as an IT Service Management (ITSM) subject matter expert (SME).
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Wa State ChairpersonItsmf Australia 2015 - Apr 2022Perth, Western Australia, AustraliaPromotion and leadership of the WA chapter of the IT Service Management Forum (itSMF) on behalf of the WA Service Management Industry. -
Information Technology Specialist - Server Centre Of ExcellenceTelstra 2010 - 2013Perth, Western Australia, AustraliaManaging the application of problem, change, release and availability management and escalated incident resolution in accordance with the ITIL framework. ITIL champion for the Perth server support groups. Managing projects and providing project leadership to a team of technical specialists. Investigating, evaluation and implementation of automation initiatives. Mentoring and directing staff as a technical lead. -
Technical Expert - Wireless Tools And DmsTelstra Jan 2008 - Dec 2010
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Technical Expert - Servers & AuthenticationTelstra Jan 2002 - Dec 2008
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Network Analyst - Enterprise Data OperationsTelstra Jan 1993 - Dec 2002
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Senior Technical Officer - Lan Support And Unix AdministrationTelstra Jan 1990 - Dec 1993
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Telecommunications Technician - Corporate Customer DivisionTelstra Jan 1987 - Dec 1989
David Low Education Details
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Business Administration And Management, General -
Graduate Certificate Of Management
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Electrical And Electronics Engineering
Frequently Asked Questions about David Low
What company does David Low work for?
David Low works for Health Support Services (Wa Health System)
What is David Low's role at the current company?
David Low's current role is Senior Business Analyst.
What schools did David Low attend?
David Low attended Southern Cross University, Southern Cross University, North Metropolitan Tafe.
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