David Ly Email & Phone Number

Melbourne, Australia

Earth Resources Regulation * Leveraging the Salesforce information system and visualisation tools (MS Power BI and Crystal Report) to provide comprehensive departmental data analysis and reporting.* Interpret mining legislative requirements into programing logic to enable to tracking of performance against legistration.* Develop interactive Power BI.

Melbourne, Australia

Revenue Assurance department.*Manage the revenue analysis from multiple Telstra streams and support the tactical revenue recovery activities by delivering the data and analytics to stakeholders.*Assists stakeholders to perform revenue remediation activities* Identify and validate the availability of the source system data* Identify process gaps and key.

Melbourne, Australia

• Insights Analytical:
• Responsible for leveraging information assets and system capabilities to enable detailed reporting, analysis and insights into customer behavior by way of data unification, data cleaning, segmentation, modelling and.
• Use complex Optus billing data from a variety of billing platforms to perform analysis on customer behavior, develop customer life cycle strategies and audit billing integrities.
• Convert analytical findings into meaningful and actionable insights for a variety of audiences.
• Produce insights and reporting data sources that are used to understand and manage key aspects across all Optus Residential and Business products and their respective customer base.
• Provide information that enables the business to understand all aspects of business performance and the impacts this has to the overall customer experience.Operational:

Melbourne, Australia

• Defining, designing, prioritising and delivering business transformation insights reporting for senior management to drive improved experience for customers.
• Undertaking rich investigative and analytical work to support a broad range of project work. This includes strategy projects, customer experience issue-based problem solving, change projects across a number of key.
• Assist in solving business problems and developing reporting and business cases to support recommendations. This will require working closely with other functional areas to obtain information, develop buy-in and.
• Create insightful operational analysis, communicate the findings and implications to management and outsourced vendors as appropriate.
• Generate call centre agent KPI reporting for front line manager to enable assessment of agent performance.
• Produce Weekly/ Monthly/ Quarterly/ Yearly Operational Call Centre and Director reports for frontline and senior management.

Melbourne, Australia

• Produce and present weekly retention insight presentations to management.
• Produce weekly /monthly retention operational reporting for f for Management, Marketing and Team Leaders.
• Work with IT department to develop a Retention & Relocation database to capture customer churn information from frontline agent inputs.
• Developed training packs and guide lines on how to use the Relocation & Retention database and presented that to frontline teams to improve data integrity.
• Maintained and Administer the Retention & Relocation Database.

Bachelor'S Degree, Management

Computer Science