David M. Email & Phone Number

Bristol, England, United Kingdom

Moving full time into the sales office. My primary duties include quoting customer orders, raising sales orders, raising purchase orders, acquiring warranty parts and assisting on the trade counter even required.

Bristol, England, United Kingdom

Joined the company as a delivery driver as the branch opened I have covered almost all aspects of the branch as it has grown.My current includes but limited to;Delivery driving, running of the warehouse, checking of deliveries, order picking and checking, querying of orders, taking orders from customers, the safe loading of company vehicles, vehicle checking, reporting of vehicle damage, stock replenishment, first aid trained, running of the branch in the management's absence.

Writing for several small independent magazines and websites on a variety of topics including sport, history and the occult. Independently verifying information, statistics, research and meeting target word limit by deadlines set.

Bristol, United Kingdom

Provided 1st line support across the UK for the company's Stores, Spa's and Training centers. This also included Spa's on Cruise Ships. Support was provided for desktop, tablet and mobile devices.I also implemented and configured the companies Back-up system (Barracuda) and ensured that this backed-up effectively every night,

Bristol, United Kingdom

I look after all the IT needs for the company which span 3 countries throughout the world. I look after the remote offices in the US and the Philippines. I cover 1st and 2nd line support for the company and deal with suppliers of IT equipment, IT services and mobile phone contracts.

Bristol, United Kingdom

I provide support for the call centre and other various departments in the company. This can include remote support for offices in other locations and countries. I assisted in the logging of assist numbers and serial numbers on to an assist register. Also decommissioned old computer equipment when needed and disposed of or recycled. Set up new users in accorded to the company procedures and ensured they had correct permissions and also equipment. Performed roll outs of new equipment when needed for departments and users. My skills include Microsoft Exchange, Office, Networks, Active Directory and Telephony support.

Completed moves for clients. Performed Desktop roll-outs. Assisted on mail migration projects. Completed data migration projects. Replaced failed components in servers and desktops on a break-fix basis. Assisted on re-imaging project for clients. Assisted with IT Infrastructure build for clients. Completed decommissioning of old computer servers, desktops and printers. Logging of asset numbers and serial numbers.

Running the shift in the shift leaders absence.Performing performance reviews. Providing constructive criticism and positive feedback on shift members work.Level 1 Support – Proactive multi client support.· Monitoring Tandem, Fujitsu, IBM Mainframe, UNIX, Wintel systems as per schedules and task lists· Addressing job failures using recovery documentation and by invoking callout to both internal and client support teams in consultation with the Shift Leader· Run client workloads to schedule, completing checklists to confirm progress· Incident management of high priority calls· Reacting to alerts raised by Unicenter· Ensuring deadlines for SLAs are met· Utilisation of the internal change and problem management systems· Fully understand all Operational documentation· Act as liaison point for all clients Out of Hours· Complete and distribute status reports for workloads assigned· Input and monitor client batch schedules including on-line processes and/or automation tools· Under guidance Load or IPL on-line services as requested by schedules or support teams· Take appropriate actions when error conditions, overruns, hardware failures or unforeseen events occur including calling out the appropriate support or maintenance staff· Record all error conditions, overruns, unforeseen events and third party contacts in the appropriate Problem Management system· Liaise with the relevant Data Centre Media teams regarding loading / unloading of media according to console prompts or scheduled requirements in a timely manner· At the end of each shift, conduct a handover to the incoming shift. Ensure that the current status of the schedule and any ongoing problems are clearly understood· Out of office hours, Service Desk calls from customers may be routed to the team. Ensure that these are handled professionally, both in the manner in which the call is answered and in the recording in the Problem Management System

Bachelor Of Arts - Ba, Classical And Ancient Studies

Avce Ict

Education record