-Lead and manage all project management platforms, including Workfront, Sitetracker, and Clarity, ensuring smooth operations and project execution across the organization.- Prepare and review budget materials, analyze financial trends, and support senior management in strategic business analysis and initiatives.- Compare financial results to forecasts, explaining variances and providing recommendations for future actions to improve profitability.- Collaborate with Finance, Sales, and Call Center management in the preparation of daily, monthly, and annual forecasts, including project costing and headcount planning.- Provide financial modeling and variance analysis, serving as a technical liaison to accounting staff and other departments.- Lead process improvement initiatives to enhance business metrics and operational efficiencies.- Supervise and coach teams, ensuring the development of junior staff and prioritizing financial analyses and reporting.- Drive business metrics development and process improvements, exercising independent judgment in managing operational significance.

• Directed a team of 12 sales professionals, achieving a remarkable 20% increase in annual revenue by implementing innovative sales strategies and improving client engagement.• Formulated and executed comprehensive sales plans that expanded market share, resulting in a 30% improvement in customer retention rates through enhanced service delivery.• Developed and led robust training programs for new hires, increasing team capabilities and boosting overall sales performance by 15% within the first year.• Conducted in-depth market analysis to identify growth opportunities, leading to the successful launch of two new product offerings that captured significant market share.• Cultivated strong relationships with key clients, achieving a 10% increase in contract renewals and fostering long-term partnerships.

• Successfully managed complex IT projects with budgets exceeding $1M, consistently delivering on time and achieving a 25% reduction in project turnaround times.• Coordinated cross-functional teams to align project goals with organizational objectives, ensuring stakeholder satisfaction and project success.• Proactively conducted risk assessments and developed mitigation strategies, reducing project risks by 20% and enhancing overall project stability.• Implemented cutting-edge technologies that improved operational efficiency, resulting in a 15% increase in guest satisfaction scores and operational workflows.• Facilitated comprehensive training sessions for staff on new systems, enhancing user adoption rates and minimizing disruption during transitions.

• Spearheaded sales initiatives for mobility and fiber services, achieving a 15% growth in market penetration through targeted marketing and sales strategies.• Mentored and coached sales associates, fostering a high-performance culture that improved sales metrics across the board by 20%.• Conducted thorough market analyses to inform product development, driving competitive positioning and enabling the launch of successful marketing campaigns.• Collaborated with marketing teams to design and implement promotional strategies, leading to a 12% increase in product awareness and subsequent sales growth.• Maintained a strong customer focus, swiftly resolving issues to enhance client satisfaction and loyalty, resulting in improved NPS scores.