As a Director of Operations for a NYC-based Minority/ Woman-Owned Business Enterprise for the past 12+ years since its founding in 2011, I've co-created the business model, structured the digital architecture, and optimized and maintained the internal workflows of this successful client-facing business. I designed and built the company's digital infrastructure, thus streamlining our organizational processes, i.e., the internal workflows and communication protocols that are foundational… Show more As a Director of Operations for a NYC-based Minority/ Woman-Owned Business Enterprise for the past 12+ years since its founding in 2011, I've co-created the business model, structured the digital architecture, and optimized and maintained the internal workflows of this successful client-facing business. I designed and built the company's digital infrastructure, thus streamlining our organizational processes, i.e., the internal workflows and communication protocols that are foundational to achieving positive results for our clients and their projects. My approach to developing optimized internal workflow and communication systems that are designed to fulfill a company’s unique core mission is primarily based on analysis and an understanding of the ways in which individuals and organizations need to interact in order to achieve common objectives effectively. Having a background in the visual arts formed my sensibility for visual communication modes; and my passion for the language arts informs my interest in language-utilization for focused, outcome-driven communication.In the roll of Project Manager over the course of 12+ years, I've spearheaded numerous projects on behalf of the company and our clients. To do this effectively, we partnered with third-party contractors and service providers (who operate through their teams and systems, sometimes less than efficiently), merging our internal teams and systems into larger, more complex collectives with a common aim of providing a superior product and stellar client service. The results have been outstanding for our clients and their projects. Based on our ability to repeatedly provide an excellent product along with expert customer service, the company has thrived in a variety of economic conditions with all new business being 95% referral-based. Show less

I'm using Salesforce to optimize workflow and increase efficiencies within businesses and organization. My Salesforce skills include: CRM; Data Management; Security; App Logic; Database and Reporting.