QOS SME for major US BankVery large SDWAN deploymentExtremely risk averse environment

• Improved efficiency by enhancing network protocols , successfully decreasing latency by 30% andincreasing availability by 20%• Managed team by providing ongoing training & support and creating productive work environment,significantly improving work quality & network performance• Excelled in vendor management, Experienced with Agile/Scrum framework• Scrutinized network traffic patterns, optimizing data flow and user experience• Enhanced network protocols, slashing latency by 30% and increasing availability by20%• Experienced with Agile Scrum framework• Deep experience in ground network operations in support of a satellite constellation• Operations Team support• Reduced network downtime by pioneering implementation of SolarWinds Network ManagementSystem(NMS), decreasing issue resolution time by 25%, experienced with NPM,NTA,VNQM, IPAM, NCM, SAM. Light scripting with Python and tcl.Executed network-wide global access router upgrade.

Recruited to become a member of Avaya Professional Services’ new IP Consulting Group. Primary focus of group is to provide VoIP network readiness services to prospective and existing customers considering a transition from traditional to VoIP telephony. Services include simulated call testing, as well as configuration review and configuration change recommendations. - Developed methodology to remotely access test equipment on customers’ networks, saving customers and Avaya hundreds of thousands of dollars in travel expenses.- Expanded scope of consulting services to include offers for design and implementation independent of Avaya hardware sales. - Piloted production implementation of new Avaya Diagnostic Server software package, providing greater visibility into customer networks. Developed comprehensive suite of support services offers.- Leadership role in the design and testing of a worldwide VoIP network for Kraft Foods, which included numerous sites on 5 continents.- Lead consultant and trusted advisor for some of Avaya's largest customers: GE (all divisions), Kraft, Exxon Mobil, Chevron, T-Mobile.- Helped design, test and implement a nationwide MPLS-based call center network for T-Mobile, with 22 call centers around the country.- TDM to IP conversion.- Designed wireless voice/data network and AP layout for Detroit Diesel’s 250,000 sq. ft. manufacturing facility and office space in Detroit.- Internal Subject Matter Expert (SME) for specialized testing tools such as Agilent N2X, SmartBits SMB-200 and -600, and AirMagnet.- Author of numerous Knowledge Base, technical and white papers in support of Avaya products and services. Regular speaker at telecom trade and user group shows around the country.

Led a team of 5 engineers providing worldwide customer support for Lucent’s extensive line of DSL products. Selected by the Lucent DSL Product House to lead their New Product Introduction Team for the Stinger DSLAM, performing pre-sales activities such as installation and demonstration of equipment on customer infrastructure. Developed working relationships with major Service Provider customers worldwide. Had a leadership role on a team that developed exams for the LCTE (Lucent Certified Technical Expert) certification.

Provided data center server and end user desktop computer support for the local office in Elmhurst. Managed nationwide Frame Relay network that was hubbed at the Elmhurst data center for national cookie company,