David M. Miller Email & Phone Number

Americas

Led service delivery management team to meet an aggressive budget on WIP, debt, inventory reduction, cost reduction and resource management. Focused drive and proven success with Health, Safety and Environment (HS&E) improvements and Cost of Quality:• Delivered operating cost reduction of $7million at over 12% improvement.• Integrated Rolls-Royce South America and Certified to ISO 9001 - ISO 14001.• Led restructuring of Service Delivery Team that reduced staff costs (9 fte’s) through process improvement.

Houston, Texas & Veracruz, Mexico

Member of the senior team responsible for customer relationships and account management with accountability for all financial targets and performance. Achieved all sites in NA (7) to be integrated with consistent processes and Certified to ISO9001 & ISO14001.• Mandated, trained and certified all sites compliant to the Export Control requirements.• Led ERP Implementation (Baan) with no loss of Customer Support.• Established Rolls Royce legal entity in Veracruz, Mexico supporting OE&P customers.

Louisiana

Assumed new leadership role and relocation to the corporate office in Houston with strategic and managerial responsibility for all facilities and customer support throughout the region. This included new and aftermarket sales and Customer Relationship Management. • Led successful reorganization and restructure of processes, resources and business functions to generate value stream improvements and better meet customer expectations.• Implemented an engineering resource management program that decreased labor costs, increased staff utilization and improved quality delivery.• Deployed a successful high priority training program and created levels of expertise within engineering positions.

Scotland

Accountability for workshop activities, together with repair and overhaul, procurement, planning, stores and dispatch. • Achieved on-time delivery of all main OEM products leading to a reputation of customer satisfaction.

Edinburgh, Scotland

(Part of the Vickers Ulstein Marine Group, and in December 1999 became part of Rolls-Royce Power Engineering plc.)Led integration of three separate marine company service departments and engineers into a multi-skilled team. Responsible for the full UK customer base on all Kamewa, Ulstein, Brown Brothers and associated company products.Works Manager 1987-1999Headed up new management team responsible for installing and implementing culture change within manufacturing.• Ensured certification maintenance and compliance of ISO 9001 along with employee training and development .(Turnover £24 million).