David M. Ryder Email & Phone Number

Dover, NH

• Leading team of 2 managers and 20 Business Systems Analysts responsible for the overall operational support of Liberty Mutual’s Business Insurance Policy Administration applications. Establish overall strategy, scope.
• Lead overall Business Insurance Policy Administration system maintenance and identify enhancement opportunities for existing applications and processes
• Facilitate communication and negotiations with internal and external end users, business stakeholders, business and IT partners, as well Executive and Senior Leadership
• Create and maintain successful, comprehensive, and effective execution of Systems Development Process and insure that proper measurement tools are in place to monitor status and report results. Insure that all teams.
• Direct and assist Resource managers in the hiring, training, development, coaching, counseling, and performance of their teams

Dover, NH

• Successfully managed a team of 12 Business Systems Analysts responsible for the operational support of Liberty Mutual's Commercial Insurance Policy Rating applications.
• Participated in the development of business imperatives, critical success factors and operating plans; developed and communicated team vision, strategies, and plans
• Hired and managed individual contributors and team leads, trained, coached and counseled team members
• Defined individual performance objectives and development plans and insured alignment with organization and company objectives
• Worked with other departments to direct, manage and coordinate interdepartmental activities in order to insure that Liberty Mutual meets both internal and external customer expectations
• Initiated process improvement activities with team to enhance overall effectiveness and proactively seek ways to improve processes

Dover, NH

• Lead a team of 4 Business Systems Analysts responsible for the operational support of Liberty Mutual's Commercial Insurance Business Auto Policy Administration and Rating Systems
• Designed and maintained Business Auto Rating databases including all rating algorithms, rate tables, and rating output
• Successfully optimized team performance and productivity with the implementation of improved database control and review processes
• Trained and Mentored teammates in Rating algorithm development and table design practices

• Assisted in the analysis and design of a new Policy administration application and rating database supporting Commercial Auto and Assigned Risk products. My responsibilities included:
• Assisted IT partners in understanding business requirements, developing functional specifications, and system data model
• Designed Business Auto Rating database including all rating algorithms, rate tables, and rating output based upon Business Requirements
• Developed and managed the effort to map the new systems data model to other interfacing systems data
• Assisted in the development and implementation of Unit, Functional and User Acceptance Testing strategy

Lexington, MA

• Assisted with the analysis of current Medicare claims system and processes and the identification and documentation of business requirements for a proposed replacement system.

Woburn, MA

• Successfully managed a project to migrate customer data from Genuity’s order entry and provisioning systems to Level 3’s Customer Information databases as part of Level 3’s acquisition of Genuity

Woburn, MA

• Managed a cross-functional team of engineers, developers, and business end-users in an effort to migrate all customer information from a company that had been acquired by Genuity into Genuity’s Customer information.
• Served as liaison between Sales, Engineering, Provisioning, Customer Care, Billing and IT groups. Identified the business needs of these cross-functional groups and developed systematic solutions to reduce manual.
• Designed and Implemented enhancements for an Order Management workflow tool that resulted in the automation of many manual processes and improved product delivery and customer service response timelines
• Established procedures for business process and software change control and review. Maintained Genuity’s customer databases and provisioning systems, including providing training for these systems

Education record

Education record