David Spence Email & Phone Number

Nottingham, England, United Kingdom

Responsible for planning, preparing & managing the clinical rota to ensure effective delivery of clinical studies.

Nottingham, England, United Kingdom

Camera Operator for the live streaming service offered by Nottingham Panthers for Elite Ice Hockey League games.Duties include:- Taking Direction from the Producer and Director-Maintaining Equipment- Working on a variety of camera positions/equipment as required

Nottingham, England, United Kingdom

Camera Operator for the live streaming service offered by Trent Bridge and ECB for county championship cricket matches.Duties include:- Camera and equipment set up for live broadcasting.- Taking direction from the Producer and Director.- Maintaining equipment.- Following Covid-19 compliance within sports facilities.- Following anti-corruption compliance in line with professional sports guidelines.

Nottingham, England, United Kingdom

Nottingham, England, United Kingdom

Currently responsible for scheduling of utility warrants for a team of 50 field agents across the Midlands, South of England and South Wales. I work as part of a team of 8 schedulers to prioritise work volume across all regions and types of work against SLAs.Tasks include:- Scheduling, advance planning and forecasting of incoming work volumes to required deadlines.- Analysing outstanding scheduled and unscheduled jobs using reporting systems to prioritise and optimise scheduling of warrants.- Scheduling of priority health and safety visits in relation to revenue protection.- Booking third party engineers for disconnection of supply using telephone, manual booking forms, and data flows via CRM system.- Booking associated assistance such as locksmiths, dog handlers and specialist engineers.- Scheduling accounts into court and administering associated paperwork.- Working knowledge of Human Rights legislation to ensure correct scheduling of work into court.- Coordinating and scheduling interim projects to resolve work volume issues across different regions.- Liaising with field agents, office staff, field and office managers, and external stakeholders to ensure work is completed to agreed KPIs.- Training new starters in the team as longest tenured Scheduler, including initial training for new team managers.- Facilitating job appreciation for field agents and field managers to encourage greater collaboration across teams.- Using Microsoft Office packages including Access, Word, Excel and Teams as well as CRM software.- All associated administration tasks.

Nottingham, England, United Kingdom

Responsible for correspondence with debtors to resolve outstanding balance and arrange reconnection of utility supply.Tasks included:- Taking and making telephone calls and communicating via email with debtors to resolve outstanding balances and account issues.- Taking payments via telephone using internal CRM system.- Negotiating with customers and external suppliers to book reconnection of supply appointments against company and third party SLAs. This could be via telephone, manual booking forms or data flows through CRM software.- Complaints handling.- Using internal reporting to ensure successful completion of booked appointments.- Post-appointment administration to ensure industry regulatory compliance.

Nottingham, England, United Kingdom

Responsible for correspondence with debtors to resolve outstanding balance to prevent disconnection.Tasks included:- Taking and making telephone calls from debtors to discuss their outstanding balances.- Liaising with field agents on site at residential and business properties.- Use of CRM software to manage customer accounts and take payments.- Providing assistance to field agents by using CRM and other software to answer work queries.- Complaints handling.- Use of industry websites to verify supplies.- Completion of administration tasks using Microsoft Office package.

Nottingham, England, United Kingdom

Responsible for managing the Beeston branch of Thomson/TUI including line management of up to 6 staff.Tasks included:- Designated key holder responsible for opening and closing the branch, and key book compliance.- Responsible for driving staff performance to meet sales targets.- Coaching and training of staff.- Recruitment of new members of staff including all HR considerations.- Responsibility for profit and loss of the store.- Cash handling and money laundering compliance related to foreign currency exchange.- Sales and promotion of company products.

Nottingham, England, United Kingdom

Responsible for face to face sales of package holidays and associated products.Tasks included:- Providing excellent customer service both face to face and by telephone.- Encouraging customers to buy package holidays and associated products.- Handling customer complaints.- Training to be a foreign exchange consultant as an additional duty.- Visual merchandising.- Liaising with third party suppliers such as airlines, car hire companies and specialist travel providers.- Store cleaning.Achieved NVQ Level 3 in Travel and Tourism; was promoted to Sales Consultant role in advance of completing my apprenticeship.

Nottingham, England, United Kingdom

Responsible for face to face sales of package holidays and associated products whilst undertaking NVQ Levels 2 and 3 in Travel and Tourism; was promoted to Sales Consultant role in advance of completing my apprenticeship.Tasks included:- Attendance at monthly apprentice workshops.- Meeting with NVQ Assessor to ensure progress on qualification.- Independent study.- Providing excellent customer service both face to face and by telephone.- Encouraging customers to buy package holidays and associated products.- Handling customer complaints.- Training to be a foreign exchange consultant as an additional duty.- Visual merchandising.- Liaising with third party suppliers such as airlines, car hire companies and specialist travel providers.- Store cleaning.

10 Gcses A*-C, Including Maths (C) And English (B)

Nvq Levels 2 And 3, Travel And Tourism

As Levels, History (B), Business Studies (C) And General Studies (C)