David Macarthur Email & Phone Number

Greater Boston Area

Hands on leader responsible for managing a team of 12 senior level technical consultants supporting 80+ Sales Executives across North America with a combined FY18 services sales goal of $260M. • Changed pre-sales organizational alignment improving sales support • Changed the culture by focusing the team on consultative selling targeting larger more complex opportunities providing coaching to team members to help them improve their skill set• Managed out staff who were not up to standard replacing them with top talent with the goal of creating the North American Pre-Sales “A-Team” • Transitioning team to support Oracle Cloud offerings including Cloud at Customer, Hybrid, Oracle Public Cloud (IaaS, PaaS) and SaaS offerings• Partner with Product Management providing “Feedback from the Field”, helping rationalize new cloud-based service offerings and handing off in the field developed solutions to be “productized”• Leveraged Business Development team to review pipeline opportunities for Cloud Services aligning pre-sales support and sales executives to pursue opportunities• Supported a team of sales executives selling to State and Local, US Federal, North America Commercial and Canadian government solutioning closing opportunities spanning the Oracle products and services portfolio including cloud services, Managed Services and traditional professional services.

14+ years professional services experience providing technical and architecture support to the Advanced Customer Support (ACS) sales team in North America. Worked with senior executives to determine requirements, architect solutions and develop proposalsSupported a teams of sales executives selling across all verticals including US and Canada Commercial customers (Manufacturing and Retail), US and Canada Financial Services, Public Utilities, State and Local agencies and US Federal agencies solutioning, architecting and closing opportunities spanning Oracle products in addition to 3rd party products from Microsoft, Cisco, Netapp, IBM and services including cloud services (Oracle, AWS) Managed Services and traditional professional services• The customer’s trusted advisor creating strategic relationships with customer key stakeholders including the IT Directors, CTO, CIO, and Line of Business leaders as well as technology professionals to drive solutions and adoption• Translate business problems into technology solutions demonstrating the value of products and services• Expert at driving change and transformation including cloud adoption (IaaS, PaaS, SaaS and Hybrid cloud) and process improvements at the enterprise level • Assure delivery excellence across the entire project, including Service Delivery, Planning, Cloud consumption and usage, Service Delivery Management, Incident Management / Escalations and Proactive Remediation Services• Strong leadership skills orchestrating cross functional teams and partners to develop and deliver complex solutions• Consistently able to expand the services footprint at customers growing profitable services revenue for customers

Supported the successful implementation and on-going support of IPSoft’s Managed Services frame work at a Fortune 80 company. • Became the trusted advisor with key stakeholders and company executives• Improved partner relationship with the customer• Successfully implemented automated network device patching expanding the IPSoft footprint• Assured compliance with SLAs and exceeded key performance metrics• Hired program manager and on-site network support engineer to support expanded services

Provide technical and architecture support to the Managed Services sales team in the US. Work with C-Level executives to determine requirements regarding infrastructure sourcing. Design and propose selective sourcing solutions for Sun’s customers that include services such as storage, servers, network, Service Desk, Security, performance management, capacity planning, co-location (data center hosting), identity and application provisioning.Work with inplementation and delivery teams to assure smooth transition to an Outsources model.

Portsmouth, New Hampshire

Directed a team of over 80 technnical staff, 5 managers, and project managers in providing operating system software support, midrange performance management, capacity planning, software engineering, and IS security services to Liberty Mutual lines of business.Managed an annual budget of over $35M. Maintained effective partnerships with other departments in this global IT organization. Led personnel through a variety of IT functions/tasks, including application deployments; business continuity planning and disaster recovery; web server and application server management; security architecture; and firewall management. Additionally controlled compliance monitoring; audit engagements; security awareness; security policy development and communication; application security, intrusion detections, virus emergency response; and enterprisewide IT security strategic direction.