Provide technical engineer support for Synergon Solutions, Inc. and contracted companies to provide viable solutions for customers in a team environment with highly-skilled personnel unified in exceeding customer expectations and meeting objectives. ► Provide in-house and rotating on-call support for Stancil, a phone recording product used by emergency and public safety organizations and is maintained 24/7 for 365 days per year. ► Perform onsite installations and system training for Stancil product users. ► Conduct remote installation and support for Winchester Systems to provide enterprise RAID storage systems. Ensure standards compliance for setup, installation, and server configuration. ► Collaborate with dispatchers, telephone companies, radio providers, and other vendors to provide swift support and troubleshooting for Tritech 911 phone systems. ► Provide 1st-tier remote direct end-user support for basic QuickBooks issues hosted in a Citrix/XenApp by NovelASpect including cloud-based connectivity and user assistance with backup and restoration of customer data.KEY ACCOMPLISHMENTS✓ Saved more than $6,500 annually in shipping and media costs and increased efficiency by 90% for client upgrades with less interruption to users by implementing FTP server-based upgrades, allowing faster downloads and seamless updates for end users. ✓ Streamlined and consolidated an installation providing improved performance, centrally-located data, and easier data access, maintenance, and backup for the client.✓ Recognized as the lead support tech for Tritech 911 Solutions.✓ Completed more recording systems installations than any other employee per year.✓ Led a team of two in a $100K expansion project.✓ Assigned large 120+ channel recorder installations due to product and installation expertise. ✓ Developed new employee training for Tritech 911 Support Systems.✓ Consistently close cases promptly with minimal parts to correct systems issues.

Contracted Field Service Technician for local customer base of Getronics including Wachovia (Wells Fargo), Target, Allstate, Home Depot, and additional local individual and business clients to provide workflow improvement consultation, onsite systems repairs, maintenance, and point-of-sale systems support.► Independently evaluated and detailed client issues, crafted creative viable options, collaborated with client personnel, and effectively implemented solutions to meet and exceed client needs.► Studied procedures and security requirements to ensure solutions followed strict compliance.► Developed websites, domain hosting, web server administration, and hosted DNS and web services on CentOS/Cpanel virtual private servers.► Documented, planned, and implemented successful network designs and installed integrated solutions into existing network designs.► Communicated in a prompt, professional manner to ensure solutions were effectively presented to develop a clear understanding verbally as well as in writing with the end user.KEY ACCOMPLISHMENTS✓ Successfully planned and developed a website resulting in a 30% increase in bookings for the client.✓ Recognized for dedication to customer service and customer support, consistently going the extra mile to get the job done right.✓ Provided project management techniques and analytical processes to achieve business requirements and direct other vendors.✓ Appointed as a Field Service Technician for Getronics for three months.✓ Led a team of three in a $3,500 website expansion.✓ Improved service offerings by more than 200% by recruiting, training, and collaborating with skilled business associates.✓ Identified process improvements to streamline routine, computer-based activities resulting in thousands of dollars of annual cost reductions.✓ Developed procedures to automate backup systems using online storage resulting in the ability to expedite point of sale terminals to online status after a failure.

Constructed and tested custom-built server systems for Data Flow Systems—a manufacturer of supervisory control and data acquisition (SCADA) water telemetry and control systems. Provided in-house system and network support for customer control systems and hardware. Recommended products to meet customer SCADA control needs. ► Maintained key business services including the Enterprise Resource Planning (ERP) system and inventory control software. ► Serviced and maintained inventory and performed routine and specialized parts acquisition.► Provided customized Red Hat Linux-based systems, onsite installations, network configuration, system integrations, software installation and tracking, and ongoing phone and onsite support.► Set up and maintained routers and virtual private network (VPN) connections.► Trained in-house help desk support staff in policies, procedures, methods, and best practices.► Developed new standards for software and hardware.► Created and configured custom computer systems for customer server use.KEY ACCOMPLISHMENTS✓ Established systems building and testing standards and improved manufacturing process by 50%. ✓ Efficiently minimized downtime of failed servers for a major outage by building a new set of drives, installing operating system and software, retrieving a backup, and verifying software configuration and operating systems to the previous configuration within two days. ✓ Manufactured custom central server systems for customer-controlled SCADA operations.✓ Recognized for manufacturing server systems, providing internal systems support, and minimizing downtime of ERP systems to support company operations.✓ Designed and created a simplified process to manufacture computer server systems .✓ Created replacement loaner systems for customers to reduce downtime, save money, and decrease customer overtime costs by thousands each year.✓ Honored to receive awards as Employee of the Month and a nomination for Employee of the Year.