Motivated, performance-driven and accomplished business professional; with a successful track record, spanning over 20 years in the fast-paced, ever-changing, customer-driven, Casino Gaming environment, Physical Security Industries including private investigations. Deep understanding of people, property and property protection for small (owner/operator), medium and multi-million dollar businesses. I currently lead a staff of over 200 dedicated security personnel. Talent for understanding the business sales cycle (Six Sigma processes), service processes, social media techniques, and Customer Service management requirements. Diplomatic and tactful with managers, hourly employees in unionized and non-unionized environments. Proven engagement techniques and results. Accustomed to managing very sensitive, highly confidential information within heavily regulated industries and preparing detailed reports to protect corporate interests. Independent, self-motivating, team player that is driven towards growing relationships and providing first place results. Skills SummaryEmergency Management - Project Management - Private Investigations - Loss Prevention - CCTV - Access Control - Team Leadership - Process Development - Training & Development - Change Management - Cost Reduction - Strategic Planning - Labour Relations - Conflict Resolution - Coaching & Mentoring - Regulatory Compliance - People Management - Engagement
Listed skills include Security Management, Physical Security, Private Investigations, Team Building, and 46 others.