David Major Email & Phone Number

Collingwood

Responsibility for all in-store and Community Activities and Events re start-up and relationship establishment requirements of Bunnings New Store Opening in Collingwood Victoria April 2015.

Fountain Gate Victoria Australia

Store Presentations / Displays Special Theme Store Days Eg : Spring Launch , Salvo's Day , Mothers Day , Fathers Day , Australia Day .Staff Vibe and social communication / events.Winner 3 Service Excellence Rewards Bunnings September 2014

Melbourne, Australia

Bunnings Customer Service Award of Excellence.December 2013April 2014Bunnings award for Creative Events 2014.

Melbourne / Sydney Australia

Consulting and recommendations on Improvement of Customer Service to Organisations Mentoring and recommending standards , Staff recommendations.Project Management

Loy Yang Traralgon Victoria

Contract position employed at Loy Yang Power as Service Delivery Officer.completed 01-06-2012.

Melbourne Head Office

3 month Short Term Contract , Managed small Customer Call centre section. Four full time and Part Time staff.

 Increased the company TNS TRIM score for customer satisfaction from 47 in 2008, to 59 in 2009, which now meets European and international customer service satisfaction standards Improved TNS TRIM score for customer satisfaction from 59 to 62 in 2010 which has now placed the company in the top 3 of European companies for IT Outsourcing and general services Led Customer Service Managers & Support staff with the aim to continuously strive to meet company objectives Managed the service levels of 38 country customers and over 6000 employees Facilitated the negotiation, maintenance and monitoring of SLA’s between customers and LPIS service teams  Responsible for budgeting and meeting/exceeding the teams KPI’s Developed client relationships by maintaining high customer focus to guarantee on-going business opportunities Oversaw the Service Management of a portfolio of LeasePlan Group companies and liaised with respective in-house service and operations departments Developed and formulated business plans and budgets for the Customer Services Department

Managed and monitored the performance and deliverables of the Application Maintenance & Support Department.

Successfuly migrated 26 Countries , 32 LeasePlan identities over 120 individual locations and over 6400 users to a single MPLS network. ( Verizon ) . Highly succesful Project. The Project and Project team under my management completed the project and deployments on schedule and below the delegated budget.

 Recruited in 2003 from LeasePlan Australia by the Corporation - Successfully managed and migrated LeasePlan’s most complex environments: Denmark, Belgium, France, Germany, United Kingdom and Poland deployments into LPIS, while guaranteeing business continuity Led a team of highly skilled specialists/analysts that worked closely with the local ICT Departments to transfer iSeries hardware & applications into the newly built data centres at LeasePlan Infrastructure Services in DublinCoordinated activities in the complex web of local requirements and concerns, LeasePlan Infrastructure Services (to be developed) procedures and corporate standards and requirements

Degree In Business Studies And Marketing, Advanced Business Studies Diploma

Diploma Business Studies, It Technology Studies