- Managing Social Media Marketing- Creating digital and printed promotional materials (flyers, booklets, brochures)- Website content management- Tracking, monitoring, and ensuring compliance of all the vehicles and drivers to the norms and standards set for medical transportation providers.

- Developing a social media marketing strategy to promote the brand and services across various channels- Creating relevant content for social media platforms- Community management- Analytics & reporting

Managing a team of 8 communication professionals- a graphic designer, a videographer, a photographer, a creative producer, communications specialists, events & partnerships responsible.Responsible for Social Media Management, Events Management, Media Relations, and PR, E-mail marketing, Content & Website Management, Video & Podcasts Production.Achievements:- 63% increase in the Facebook audience within a year- 32% organic increase of the Instagram audience within 7 months- 94% increase in LinkedIn audience within 7 months- 60+ times featured (free of charge) by the Armenian and Diaspora media within a year (2021)- Successful rebranding of the organization- 2 successful virtual fundraisers (in 2021) with $8.7M+ raised

- Strategic planning and budget management- Content management- Rebranding and brand management- Social media marketing- Event planning and management

Main responsibilities:1. Shaping the brand identity and processing the brand concept2. Identification, organization and proposals on participation in events contributing to brand awareness increase and potential clients acquisition.3. Organizing advertisement campaigns targeted at new clients acquisition and brand awareness increase.4. Planing and implementation of marketing communication strategy.5. Responsible for company's website structure and content.6. Liaison between Sales and Marketing Departments on different projects implementation7. Internal business communication8. External communications materials preparation and campaigns organizations (news, e-mail campaigns)

Main responsibilities:- Management of the team (consisting of 20 employees) responsible for training and communication, quality control inside Customer Care Department- Internal communication, social media communication, offering various communication scripts and guidelines to front line staff for different, complicated, delicate situations in customer service- Training planing for Customer Care targeted at quality improvement and meeting business targets- Interface person within transversal cooperation of Customer Care with other departments- Working on products/services specification documents through the company's TTM (Time to Market) process- Editing and confirming SMS/e-mail/mail texts sent to customers- Ensuring internal communication and up to date base of data/knowledge for front line to be able to answer the questions/satisfy requests of the customers in 24/7 mode- management of customer care in social network domain- front line employees recruitment interviews and final feedback provision- setting KPIs for the team members, evaluating each of them- reporting (certified report builder)Achievements:- Effective cooperation and implementation of action plan in scope of “Orange Armenia and Ucom Integration” project- Designing of new Quality and Communication Team structure

Main responsibilities:- Management of the team (consisting of 8 employees) responsible for training and communication, quality control inside Customer Care Department- Internal communication, social media communication, offering various communication scripts and guidelines to front line staff for different, complicated, delicate situations in customer service- Training planing for Customer Care targeted at quality improvement and meeting business targets- Preparing and delivering training on products/services, customer service, customer retention and sales- Processing and offering coaching models, delivering coaching to front line employees- Processing and offering customer service calls assessment matrices, organization of knowledge tests for front line staff, annual certification of the front line staff- Working on products/services specification documents through the company's TTM (Time to Market) process- Editing and confirming SMS/e-mail/mail texts sent to customers- Ensuring internal communication and up to date base of data/knowledge for front line to be able to answer the questions/satisfy requests of the customers in 24/7 mode- management of customer care in social network domain- front line employees recruitment interviews and final feedback provision- setting KPIs for the team members, evaluating each of them- reporting (certified report builder)Achievements: - Recognized Orange Talent Employee of 2015- Prepared and delivered new training program “How to say NO to Customers”- Organizing and managing front line staff certification process and rewarding event

Main responsibilities:- Quality control of customer service via front line staff calls recordings' assessment, monthly knowledge tests- Proposing front line staff monthly coaching models- Preparing training materials and delivering training on telecom products&services, customer service, customer retention and sales skills, phone etiquette- Delivering coaching to front line employees targeted at customer service quality improvement and job efficiency increase- Reporting for Customer Care Department, using Business Objects and internal tools- Making communication presentations on telecom products&services, procedures, provision of various call handling scriptsAchievements: - Design and Coordination of eCSS (Electronic Customer Service Strategy) Project- Modifications and proved improvements of Quality Control processes (new assessment matrix, coaching model)- Improvement of Reporting in Customer Care, interface person of Customer Care in cooperation with IT Reporting team

Achievements: - Certified (by CBOSS Group) report builder using Business Objects- Learned customer service quality control and training techniques

Achievements: - Orange Brand Ambassador- Learned Telecom basics

Worked in Romanian NGO ARDR (Regional Association for Rural Development) in Craiova city as an EVS (European Voluntary Service) volunteer within Youth in Action Program of the European Commission. - Project- L.E.A.D. (Learning European Active Democracy), organization and running PR campaign promoting participation in European Parliamentary Elections (June 7th, 2009), organizing workshops on EU policy at universities and other activities to promote European active citizenship.- promoting tolerance and working against the discrimination towards the Roma people- investigation of the local community's main problems, making a reportage on community problems for the local student TV stationAchievements: - Living, working, cooperating in multicultural environment- PR campaign design, organization and implementation- Experience of working with local students TV station, making reportage for TV- Effective cooperation with NGOs and local authorities (Craiova City Hall)

Working on cooperation projects and contracts in emergence situations policy between the Republic of Armenia and other countries/international organizations.

Monitoring and participating in control over loan projects in water utility projects.