David Manuel Email & Phone Number

Adelaide, South Australia, Australia

Collaborate and assist in the support and delivery of IT services for an internal Defence System and Network

Adelaide

Manage a tram delivering Defence Regional ICT Desktop and printer support to Defence client in SA

Adelaide, Australia

I deliver IT support and services to Defence and DST clients in the SA region

Adelaide, Australia

• Lead a team of specialists, delivering IT services, to Defence clients in SA. (Desktop, Server/Network, Assets & Projects).• Provide daily direction, work assignments, leadership, and mentoring to staff.• Perform in Regional Delivery Manager roles as required• Working within ITIL framework to complete assigned incident, change and problem requests.• Daily monitoring of job queues and associated workloads, managing and allocating resources to meet requirements and avoid SLA breaches.• Management of client expectations, balancing priorities and providing appropriate response. • Perform duties of Security Officer, reporting, and investigating security issues • Building relationships with colleagues, customers and key stakeholders. • Attending client, contractor, and vendor meetings. • Act as escalation/contact point to provide direction and assistance for customer and staff issues.• Performed technical support for Desktops, Printer, Servers and Network issues.• Assist in developing appropriate training plans, assisting in staff selection.• Conduct Performance Development Reviews.• Project coordination and scheduling.• Design, Plan, Review and Implement IT projects , including implementation and change documentation. • Produced and reviewed IT Projects, participating in project teams.• Assessed existing IT infrastructure and provided technical advice.• Support of IT infrastructure including commissioning and decommissioning. • Administration, Management, Installation/Configuration of equipment, operating systems, and software utilising Microsoft SCCM & Active Directory.• Managed a broad range of network, server, printer, communications infrastructure, Data Centres, and IT equipment and processes, (HP and IBM server and Tape Libraries, Cisco Routers, Switches and Firewalls, Netapp Filers, HP SAN).• Administered Users, Groups, and Group Policy, and Active Directory managed file resources and data storage, including Backup and data restoration.

Adelaide, Australia

Adelaide, Australia

Adelaide, Australia

• Administered, managed, supervised and led Technical Support Groups and Help Desks • Monitored customer and network performance• Provided Customer Service Coordination for customers• Planned Network maintenance, upgrade, and migration strategies• Installed, configured, tested and repaired Data Network Infrastructure and equipment, and customer services

Cisco Networking Academy, System, Networking, And Lan/Wan Management/Manager, Pass

Graduate Certificate, Management, Successful

Associate Diploma In Electronic Engineering, Electrical And Electronics Engineering, Successful

Apprenticeship, Telecommunications Technology/Technician, Qualified As Telecommunication Technican

High School, Maths1 & 2, Chemistry, Physics, & Economics, Matriculation

Activities and Societies: Rowing, Photography, Hockey

Diploma, Project Management, Succesfully Completed