Profit and loss responsibility for the company’s IT training services business (95% of total company revenue) throughout the world, including 20 foreign subsidiaries in the Americas, Europe and the Pacific Rim. Total profit/loss responsibility at the peak of growth was $428 million in annual revenue.

Responsible for all sales, service, support and administration in Lanier's U.S. operations, and for 26 foreign subsidiaries and 100 distributors throughout the world. Products and services included digital and analog copiers, printers, fax, imaging, analog and digital dictation, facilities management and print services, and integration services. Direct reports included Vice President of U.S. Sales, Vice President of International Operations, Vice President of Global Accounts, Vice President of Facilities Management, Vice President of Service and Support and Vice President of Administration (U.S.). Profit and loss responsibility for approximately $1.5 billion. Member of Lanier's Operating Committee, the senior executive team that drove the company's strategy.