• Drive accountability and metrics ownership to translate strategies to tangible results• Lead team of innovative product driven roles• Articulating data & insight-based product decisions from internal and external sources • Build effective partnerships with all internal teams including Marketing, Sales, and Customer Success • Improve and create effective communications channels to ensure all stakeholders and clients/customers have the information they need in a timely manner… Show more • Drive accountability and metrics ownership to translate strategies to tangible results• Lead team of innovative product driven roles• Articulating data & insight-based product decisions from internal and external sources • Build effective partnerships with all internal teams including Marketing, Sales, and Customer Success • Improve and create effective communications channels to ensure all stakeholders and clients/customers have the information they need in a timely manner • Create and update product related best practice documentation and training materials• Provide organization and structure to various organizational initiatives • Research, maintain, and work with product focused tools & integrations Show less

• Responsible for the vision of Predictive Solutions within the Emergency Roadside Service software suite. • Collaborates with National Office Business Units, AAA Clubs and governance bodies to identify highest priority items for development efforts.• Work tightly with development team to regularly deliver value adding features, enhancements and fixes to our software.• Collaborated with AI team to implement an Estimated Time of Arrival (ETA) solution across AAA’s federation•… Show more • Responsible for the vision of Predictive Solutions within the Emergency Roadside Service software suite. • Collaborates with National Office Business Units, AAA Clubs and governance bodies to identify highest priority items for development efforts.• Work tightly with development team to regularly deliver value adding features, enhancements and fixes to our software.• Collaborated with AI team to implement an Estimated Time of Arrival (ETA) solution across AAA’s federation• Developed and refined association’s Emergency Roadside System (ERS)• Communicated with business and technology lines to shape product decisions • Prioritized the product backlog and external roadmap deliverables through use of agile stories and detailed acceptance criteria• Reported technology progress and updates to stake holders• Ensured deliverables met the agreed upon time lines and mitigated any potential delays• Developed $76m association budget for continued development of the ERS system Show less

• Subject Matter Expert (SME) of CentralSquare product line. • Facilitated agile principles as team Scrum Master. • Mitigated impediments to timely and accurate completion of team Sprint Goals • Maintained regular coherent dialogue between the development team and clients. • Communicated with customers to analyze deficiencies in the product. • Developed product blueprint, or "road-map", balancing growth and customer goals.• Customized unique test plans to fully test… Show more • Subject Matter Expert (SME) of CentralSquare product line. • Facilitated agile principles as team Scrum Master. • Mitigated impediments to timely and accurate completion of team Sprint Goals • Maintained regular coherent dialogue between the development team and clients. • Communicated with customers to analyze deficiencies in the product. • Developed product blueprint, or "road-map", balancing growth and customer goals.• Customized unique test plans to fully test product line• Validated functionality, performance, reliability, stability, and compatibility of product thru extensive testing• Identified test requirements from design specifications• Isolated, replicated, and reported defects from testing• Recommended course of action for addressing product defects• Managed customer relations to ensure deliverables met customer needs Show less

• Acclimated small animals for fMRI• Dispense drugs to rodents through injections• Performed experiments based on protocols• Analyzed data sets resulting from experiments• Assisted with procedures on small animals

• Assist pharmacists in preparing prescription medications• Called physicians for clarifications and renewals • Assist patients with OTC medications when appropriate• Process patient’s prescriptions• Counseled patients on prescription medications• Use drug information to research drug questions• Work with third parties insurance • Called drug companies to verify a discrepancy of a capsule• Reconstitute prescription medications• Contacting patients in regards… Show more • Assist pharmacists in preparing prescription medications• Called physicians for clarifications and renewals • Assist patients with OTC medications when appropriate• Process patient’s prescriptions• Counseled patients on prescription medications• Use drug information to research drug questions• Work with third parties insurance • Called drug companies to verify a discrepancy of a capsule• Reconstitute prescription medications• Contacting patients in regards to medication adherence Show less