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@hemmersbach.com
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David Marques is listed as Onsite Software Engineer at Hemmersbach, a with 1891 employees, based in Wilbarston, England, United Kingdom. AeroLeads shows a work email signal at hemmersbach.com and a matched LinkedIn profile for David Marques.
David Marques previously worked as IT Service Desk Analyst at Thomas Cook and Associate Engineer at Mastercard. David Marques studied at High School Education - Lisbon.
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Accomplished IT Support Advisor with a background in 1st and 2nd line IT support provision across onsite and remote support. Highly self-motivated, driven and customer focused, with a robust understanding of IT infrastructure within large organisations. Confidently able to deliver support solutions and swift resolution of issues and queries to SLA’s. Possess deep technical knowledge across hardware, software and networking, able to continually develop knowledge across new management software and processes
Listed skills include Microsoft Office, Microsoft Excel, Microsoft Word, Research, and 22 others.
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A career timeline built from the work history available for this profile.
Peterborough, United Kingdom
HP Printer Support.- Service Now Queue Management and Initial Remote Triage. - Software & Solution Administration- Day to Day Fleet Administration- Fleet Optimization & IMAC- Deployment of new fleet across EMEA- HPAC, DSS and HPSM Support
Peterborough, United Kingdom
Utilising problem-solving abilities and technical expertise, provide exceptional customer service through analytical approach to resolve 1st and 2nd line technical problems. Deliver installation, troubleshooting, diagnosis and remote resolution support across 24 / 7 shift role.· Resolve at least 80% 1st and 2nd line incidents to agreed SLA targets· Provide exceptional customer service in line with contractual SLA's and internal call quality targets, delivering excellence whilst working under pressure· Diligently escalate major incidents to 3rd line teams or external parties to ensure completion within agreed SLA’s· Prioritise and process all submitted service requests, identifying resources required to fulfil and accurately complete to targets· Maintain service request catalogue to ensure assets / knowledge maintained for junior employee training and cross department knowledge sharingAccurately process and resolve service requests through software: BMC Remedy Service Management, Citrix Virtual Apps, SAP System, Mobile Iron Management Tool, RSA Secure ID Management Console and Cisco Unified Domain Communication Manager
Mpms
Utilising problem-solving abilities and technical expertise, provide exceptional customer service through analytical approach to resolve 1st and 2nd line technical problems.· Monitored Websites, Portal and Webservice Traffic (Dynatrace)· Initiated Conference Calls to work on Major Incidents (P1's and P2's)· Alerted / Communicated to the business the work being done and teams involved.· Answering Emails with queries from different departments , including call center, HR, Finance.· Managed Tickets (Incidents and Service requests)Provided support to different applications used by the business
Peterborough, United Kingdom
The Customer Support Representative role included customer service and agent support for the prepaid cards business. This was done via phone and email, including translation and interpretation services.
Lisbon Area, Portugal
Role included both Hardware and Software Support for all Branches.
Other employees you can reach at hemmersbach.com. View company contacts for 1891 employees →
Krystian Matusiak
Colleague at HemmersbachKatowice, Śląskie, Poland
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JN
Jyothsna Naidu
Colleague at HemmersbachBengaluru, Karnataka, India
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SG
Steve Goble
Colleague at HemmersbachDawsonville, Georgia, United States
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JC
John Cozad
Colleague at HemmersbachCollinsville, Illinois, United States
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JL
John Lazer
Colleague at HemmersbachBengaluru, Karnataka, India
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CV
Chuchat Visamol
Colleague at HemmersbachEdmonton, Alberta, Canada
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CA
Chris Alderman
Colleague at HemmersbachColumbus, Ohio Metropolitan Area, United States
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SK
Simon Kendall
Colleague at HemmersbachBroxburn, Scotland, United Kingdom
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AE
Adnan El Murr
Colleague at HemmersbachAthens Metropolitan Area, Greece
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AP
Adam Payne
Colleague at HemmersbachGreater Evansville Area, United States
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Quick answers generated from the profile data available on this page.
David Marques works for Hemmersbach.
David Marques is listed as Onsite Software Engineer at Hemmersbach.
AeroLeads has found 1 work email signal at @hemmersbach.com for David Marques at Hemmersbach.
David Marques is based in Wilbarston, England, United Kingdom while working with Hemmersbach.
David Marques has worked for Hemmersbach, Thomas Cook, Mastercard, Travelex, and Iasfa -Institute Of Armed Forces Of Portugal.
David Marques's colleagues at Hemmersbach include Krystian Matusiak, Jyothsna Naidu, Steve Goble, John Cozad, and John Lazer.
You can use AeroLeads to view verified contact signals for David Marques at Hemmersbach, including work email, phone, and LinkedIn data when available.
David Marques studied at High School Education - Lisbon.
David Marques is listed with skills including Microsoft Office, Microsoft Excel, Microsoft Word, Research, Powerpoint, Leadership, Training, and English.
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