John Cozad Email & Phone Number

St Louis, Missouri, United States

• Provide a range of technical post-sales or service delivery support to HPE customers on standard enterprise data center systems.• Respond to service, product, technical, and customer relations questions.• Manage and coordinate time with customers for service or support.• Provide post service call-backs to ensure customers are satisfied with service.• Prepare detailed service and support summary reports

80% Remote Work From Home In Greater St. Louis Area

• Provide a range of technical post-sales or service delivery support to HPE customers on standard enterprise data center systems.• Respond to service, product, technical, and customer relations questions.• Manage and coordinate time with customers for service or support.• Provide post service call-backs to ensure customers are satisfied with service.• Prepare detailed service and support summary reports.

80% Remote Work From Home In Greater St. Louis Area

• Provide service and customer support during field visits or dispatches.• Provide phone support for field technicians and customers, build positive relationships with customers.• Train and instruct new technicians on company business practices and proper job techniques.• Analyze errors or technical problems and determine proper solutions.• Produce timely and detailed service reports.• Comprehend customer requirements and make appropriate recommendations/briefings.

100% Remote Work From Home

• Run given tests in Visual Studio Online TFS.• Check for proper operation of software.• Check for bugs in software.• Organize and document tests.

Lewistown, Illinois

• Train management and employees on software use.• Resolve problems with Rock Solid POS system.• Analyze networking problems and find solutions.• Evaluate and clear-up customer problems.• Verify Home Center purchased merchandise.

Lewistown, Illinois

• Listened to customers’ needs and prepared bids accordingly.• Planned, prepared, and printed home blueprints.• Organized and planned construction site.• Managed and coordinated contractors for jobs.• Managed workers and maintained a timely schedule.

Tefl, Teach English As A Foreign Language

Bachelor'S Degree, Information Technology, Business Management Minor

Activities and Societies: Management Information Systems Association

Associate'S Degree, Arts And Sciences