David Marques Email & Phone Number

Charlotte, Nc, Us

Charlotte, North Carolina, Us

Leading a large product portfolio development team focused on billing and payment experience.

Charlotte, North Carolina, Us

Leading a new billing and payment development team focused on enhancing customers experience with innovative electric usage products. Supported Duke Energy's investment in Grid with the delivery of Usage Alerts, a product that calculates customers' consumption translated into dollars halfway through their billing cycle while also offering a predictive end of the month bill amount.

Charlotte, North Carolina, Us

• Advised on deployment plan and supported the growth of Duke Energy's AMI Smart Meter billing and payment portfolio: Prepaid Advantage, Usage Alerts and Pick Your Due Date.• Provided leadership in transitioning the Prepaid Advantage South Carolina pilot to full commercial billing and payment solution for all residential customers.• Led initiative to increase enrollment in Pick Your Due Date program, doubling customer penetration, resulting in improved NPS results.• Expanded Usage Alerts program, while introducing customer education campaign leading to 50% reduction in high bill calls (measured in 2018).

Charlotte, North Carolina, Us

• Advised on multi-year sales growth planning, leading to 40.4M in yearly revenue and 8% increased customer satisfaction.• Provided leadership to Sales Channel Specialist team supporting internal and external partnerships as well as employee coaching efforts achieving highest closing rate sales channels with over 50% of all yearly enrollments.• Responsible for roll-out of product offerings in multiple jurisdictions collaborating with IT and Operations Training on new system process and establishing enrollment goals for +200 sales agents.• Worked with leaders at all levels and across the organization to develop and execute sales strategies and tactics that have allowed us to meet multi-year sales goals.• Responsible for all sales-related marketing communications and sales channel training assisting department and product rebranding.• Supported leadership by assisting with vendor contract negotiations and establishing CPIs and KPIs for a multi outsourced center performance comparison model.

Raleigh, Nc, Us

• Pitched role to hiring manager creating vision for the Promotions and Incentive Specialist team charged with developing sales strategies.• Developed and implemented successful sales contests as part of new incentive program which lead to to strong financial strategies (16:1 revenue to investment ratio) consistently providing 20% ROI.• Responsible for all sales channel promotions, incentive analysis and reporting • Developed department newsletter editing all management communications.• Assisted with Marketing collateral review and A/B testing analysis.

Raleigh, Nc, Us

• Communicated clearly and objectively with all customers regarding their utility service.• Negotiated customer concerns, focusing on problem resolution, leading to win/win situations.• Assisted with Progress Energy’s Community Outreach programs providing translation for community meetings and leading efforts that lead to the inclusion of a Spanish message on customer’s bills.• Team leader in sales achieving Top Seller status for Bilingual team with + 200 enrollments of diverse products and services.

Raleigh, Nc, Us

• Assisted in the development and implementation of the site’s internal communication plan and events.• Collaborated with site’s leadership do created unique Outage Safety Program leading to increased management visibility and decreasing injuries.• Wrote daily communication articles to address simultaneous plant activities.

Raleigh, Nc, Us

Certified forklift operator assisting with the receiving and issuing of materials during the fall refueling outage for the Crystal River Nuclear plant. Built relationship with Corporate Communications department providing recommendations on employee communication strategies which were instrumental in my next role.

New York, Us

• Counseled large organizations on the best marketing strategies.• Developed communication strategies and action plans for the largest Shopping Center chain in Portugal, resulting in increased customer traffic.• Handled media relations for American Express, Sonae Sierra, HP and LG.