David Marriott Email & Phone Number

Berkley, Mi, Us

United States

Cultivate positive relationships with prospective customers to accurately assess requirements and formulate solutions. Develop and implement strategic sales initiatives based on products, market developments, and competitor offerings to maximize revenue streams. Identify potential issues and collaborate cross-functionally to offer solutions across the business. Solutions Management* Championed productivity growth by participating in cross-training documentation and procedure development. Boosted issue resolution efficiency by providing essential support in trouble ticket escalation within the helpdesk.* Streamlined installation and increased the number of successful outcomes by closely managing the installation team with status meetings, providing new processes and procedures, following up frequently, and reporting issues to the client as the projects’ single point of contact. * Rolled out 250+ locations within 6 weeks for the Huddle House project by acting as the primary contact for assessing solution requirements and their installation, establishing the schedule and technician assignments, and effectively resolving issues as they appeared. Sales* Exceeded sales goals by carefully identifying customer requirements, customizing available services to meet them, and clarifying their value in presentations.* Signed 88 key foods site and 60 Denison parking sales as the team’s Technical Sales Lead by effectively meeting the customers’ needs with customized options.

Sterling Heights, Michigan, United States

Supported existing and new customers with a range of services, including migration to a cloud environment; data backup, replication, and consolidation; and system updates (e.g., application maintenance and environment service packs). Conducted onsite client visits to determine requirements; documented all activities and interactions. Troubleshot end-user-reported issues and brought to resolution via internal collaboration. Developed how-to guides for the team. Optimized customer satisfaction via proactivity and professional service. * Developed outstanding rapport with customers during onsite visits by demonstrating excellent listening and follow-up skills. Became a medium-sized company’s personal technician for exceptional handling of a difficult networking issue over the course of 3 days.

Bloomfield Hills, Mi

• Directed Information Technology operations within 23 hotels across three states, in addition to overseeing the implementation of technological systems within five hotels currently under construction.• Incorporated emergency On Call and Help systems allowing 24/7 tech support, and trained staff in new procedures; enhanced hotel operations and resolved issues through effective emergency support systems.• Designed and constructed IT infrastructure across all new construction projects, coordinating network design, termination of cables, installation of security cameras, and more in partnership with vendors.• Increased staff knowledge of troubleshooting and IT processes by developing a formal training manual and delivering instructional presentations throughout new hire on-boarding as well as annual conferences; elevated guest satisfaction scores by mitigating the need to call tech support to resolve simple issues. • Capably allocated the IT budget and established standardized departmental policies and procedures, leveraging extensive leadership and resource management capabilities to enhance unit performance.• Resolved technological issues both on-site and via remote administration across all hotel sites, traveling throughout Ohio, Indiana, and Michigan to ensure the implementation of network security best practices.• Strategized numerous operational improvements, including implementing company use guidelines and contractual agreements regarding company cell phones and tablets; drove cost savings by prohibiting overuse of data, and prevented losses due to damaged or lost property.

Auburn Hills, Mi

• Repaired and rebuilt handheld machines used by in-store personnel to track inventory, documenting the technological issue and solution for each device, and conducting tests to ensure operability. • Performed root cause analysis and in-depth troubleshooting to identify hardware and software issues.• Submitted repaired equipment to Quality Control for additional testing, and established a proven track record of exceeding individual key performance indicator (KPI) for quality by accomplishing a 5.5-6% return rate, which was well within the company’s established 10% margin for error.• Collaborated with team members, leveraging combined expertise to meet deadlines and quality standards.