David Marshall Email & Phone Number

Aylesbury

Bracknell, Uk

Service improvement and process simplification: achieved single customer contact point. Rationalized from the 300+ email addresses, telephone numbers and web sites of a rapidly expanding business.Performance management: led the dynamic / self-refreshing performance metrics using Microsoft’s CRM, Excel, and SharePoint.Hit target dates and cost reductions: implemented Customer Satisfaction Survey program that eliminated the expensive out-sourced solution.

Slough, United Kingdom.

-Delivered 26 projects in my first six months, after the team delivered 10 projects in the preceding six months.

Gsk House, Brentford, United Kingdom.

- Installed rigour to GSK’s IT Training billing procedures, addressing an £85k deficit.- Reinvigorated a US/UK Training Coordination team that earned a 25% revenue growth within its next six months.

Leeds, Nottingham, London, Sutton, Newport, High Wycombe, United Kingdom.

Progressed from trainee Business Analyst, through Training Manager and Senior Operational Manager roles, to European Data Quality Manager.- Designed tactical database management that increased product availability from 87% to 95%.- Devised and launched commercially pragmatic European Data Protection policy.- Achieved the first ISO9000 registration for a large sized Credit Reference and Marketing data organisation.- Set up data operation that exploited major release of Companies House data.

2Nd, Geography

Activities and Societies: Plymouth University 1st Team Football Captain and Club Secretary

Education record