David Marshall Email & Phone Number

Having worked as a Customer Success Manager at Pathfindr, I leverage my CRM and communication skills to build and maintain strong relationships with our clients, ensuring their satisfaction and retention. I work with a diverse and collaborative team to provide excellent customer service operations, troubleshoot issues, and deliver value-added solutions. I have over a year of experience in customer success roles, previously working at SPS/ Mitie as an Operations Manager. I have plenty of experience within the Office and Customer sector, and I am passionate about helping customers achieve their goals and grow their businesses while contributing and focusing on giving the best possible standard of customer service while finding effective solutions and building strong effective customer relations.Having gained significant achievements within my career which include passing ILM management level 3, and various Customer Service NVQs, I have successfully managed a project relocating from one office to another, while also providing a seamless service to our client during the pandemic. This included the office move of 28 staff, all office equipment, and a warehouse stock of over 4,000 items. This was a project that was planned over a period of 3 months, and with the collaboration of my teams and also the client was accomplished with great success and achievement.I also lead an operational change about our client's bulk mailing projects. Managing an onsite printing and fulfillment service, which included a large print room and post area, due to re-location this was switched to a very small office area, changing to an online portal hybrid mail service. Within this change we retained 100% of our existing clients. Within 2 years and dedicated training and customer needs, we had tripled our clients and excelled to a 7 figure revenue over a 1 year period.