Portfolio Manager
Brisbane, Queensland
Portfolio Manager, Maintenance Manager, Document Controller Responsible for Sec. & Admin. for 1100 Residential, Commercial and Resort Accommodation Units Accomplishments with BCS.Responded in a timely matter to customer service for admin. tasks, answering phones, emails, correspondence, research & compilation of reports, filing, photocopying, collating & scanning of documents, relating to property issues, Body Corp. Legislation regarding the QLD Body Corp. Act.Effectively… Show more Portfolio Manager, Maintenance Manager, Document Controller Responsible for Sec. & Admin. for 1100 Residential, Commercial and Resort Accommodation Units Accomplishments with BCS.Responded in a timely matter to customer service for admin. tasks, answering phones, emails, correspondence, research & compilation of reports, filing, photocopying, collating & scanning of documents, relating to property issues, Body Corp. Legislation regarding the QLD Body Corp. Act.Effectively investigated and analysed client complaints to identify and resolve issues by identifying needs, quickly gaining trust, approaching complex situations & resolving problems to maximize efficiency. Assisted in training in all office systems and databases, policies & procedures. Fire Warden. I.T Rep and WPH & S officer.Represented Body Corporates as Secretary at AGM & EGM. Discussed financial situations & Budgets, maintenance reports, Insurance policies, Election of Committee, Forecasting, & general correspondence. Chaired meetings, took notes, typed and distributed the Minutes of all meetings to all owners. Conducted and reported on a monthly basis, The WPH & S issues for the office. Assist with compilation of submissions and tender documents. Monitor & manage tender progress, contract expiries & registrations. Maintenance Manager - Arrange contractors to quote for work, maintaining records & tax Invoices of work completed. Arranging payment of services. Advising clients of progress. Attending on site meetings to discuss work projects & insurance Claims. Responsible for the issuing of work orders or quotes requests from customers to accredited tradesman and contractors for the maintenance and insurance quotes for all residential and commercial properties as required. Consulting with owners and or occupants, and communicating efficiently with their requests and forwarding these on to tradesman to perform in a timely and cost efficient manner. Show less