David Massa Email & Phone Number

Albany, New York Area

Coach individuals with developmental disabilities in a residential setting to increase independence with daily skill sets. Also, assist residents to pursue life enriching activities and employment opportunities in order to maximize their quality of life.

Schenectady, New York, United States

United States

Albany, New York

Maintain customers’ trust in Apple by providing insightful advice, friendly hands-on technical support, and explaining situations with patience and empathy. Quickly diagnose product issues on the spot and exercise creative problem solving and people skills to assure swift resolution to technical problems. Adhere to a fast paced schedule of customer appointments and always go the extra mile to provide outstanding service. Apple Certified Mobile Device Technician with extensive advanced troubleshooting knowledge.

Albany, New York Area

Support the store’s financial performance by contributing over $650,000 in annual revenue through awareness of company initiatives and by inspiring team engagement with customers.Promoted to full-time Specialist within 9 months by providing exemplary customer service, leading by example, and serving as a mentor to new hires.Selected for a competitive 5 month Business Career Experience to promote Apple’s relationship with the local community.Generate new leads and conduct briefings with local businesses to discuss current and future IT solutions integrating Apple technology.Apple Mobile Device Certified Technician with extensive product knowledge and troubleshooting experience. Utilize client record management (CRM) software, email, and telephone communication to build new relationships, maintain existing accounts, and develop customer loyalty.

Saratoga Springs, New York

Led a team of 13 employees and maintained a fleet of 12 vehicles. Accountable for payroll, program budgeting, and customer satisfaction. Managed medical emergencies and found appropriate solutions under pressure. Trained employees in safety, quality assurance, and customer service. Assisted with recruiting and interviewing of additional staff. Successfully conducted a life-enhancing program for 40 adults with developmental disabilities.

Taught program participants to cultivate independent life skills through community involvement and enrichment activities. Initiated a hands-on science and technology curriculum to expand educational opportunities for clients.