David Matthiesen Email & Phone Number

Delray Beach, Fl, Us

New York, Ny, Us

As a program manager I have the responsibility of driving business development, meeting business targets, cultivating strong client relationships, and achieving staff augmentation goals within this high-growth business unit. Lead and manage Miratech resources, particularly in staff augmentation and account management, with a specific focus on the unique needs and challenges of the global financial services sector.

Bloomington, Minnesota, Us

Led a team of pre-sales solutions architects that drive sales for advanced contact center applications and professional services. We engage with ConvergeOne’s top customers to review their existing solutions and architect CTI, IVA/NLP, and reporting solutions. Designed and delivered IPaaS, SaaS, CCaaS, and SaaS offers, including core contact center platform, analytics, IVA, reporting, and desktop functionality. On top of my management responsibilities, I also worked as a part of the pre-sales team to drive platform, services, and application sales by facilitating business value discussion to C-level / upper-level stakeholders.

Us

Supported the ConvergeOne sales team in the design and sales of advanced contact center applications. Consult with clients to design a strategy around enhancing their customer journey and interaction experience. Identify the best solution using advanced solutions from Avaya, Cisco, Genesys and Developer partners. Work with customers with discovery, whiteboard the optimal design and roadmap, provided technical documentation RFP responses and assist the account team in closing opportunities.

Takapuna, Auckland, Nz

Served as a liaison between the operations team, the partner channel, and end customers. Assisted the sales team with promoting the Virsae ITIL based SaaS Service management portfolio. Provided training to channel partners and end customers. Ensured that projects were implemented successfully. Acted as an advocate for end customers. Ensured retention and expansion of the Virsae tools. Interacted with customers and business partners to understand their business needs. Reported regularly to the Chief Operations Officer on any required enhancements. Acted as an internal advocate for customers and business partners. Reported any accounts that were at risk. Formulated and executed a retention strategy.

Bloomington, Minnesota, Us

Head of a team that provided consulting, staff augmentation, and project/program management services. Oversaw multi-vendor projects that utilized advanced contact center and telephony applications. Created master project plans using Microsoft Project as well as web-based tools. Led project meetings. Ensured each project was delivered on time and met stated objectives. Presented status updates to executive and C-Level teams. Engaged on-site as an extension of the customer’s team. Worked with contact center customer to refine a design, documented their current environment and whiteboard solutions, documented future strategies, and oversaw the implementation of complex projects. I led a team for a group that delivered profitable projects for ConvergeOne. Integrated with a customer’s telecom team, understood their business needs, and became a stakeholder in the project and design.

Bloomington, Minnesota, Us

Supported the ConvergeOne Formerly (Arrow Si) team as a technical resource in areas ranging from the customer’s introduction to Avaya, roadmap delivery, technical design, and whiteboard sessions, to completion of the sale. This included on-site discovery and consulting with executives. I provided training to the sales team to effectively sell Avaya’s advanced applications such as Proactive Outreach Manager, Experience Portal, and AACC

Morristown, New Jersey, Us

Worked with Avaya clients to define and scope self-service, IVR and advanced contact center applications. Provided billable consulting services for self-service and contact center applications. Responded to RFP requests. Drove application sales through the Avaya channels. Took projects from pre-sales through implementation to completion. Contributed to the development team for two core Avaya offers.

Morristown, New Jersey, Us

Supported the Avaya sales team with advanced call center applications. Consulted with clients to create the best solution using the Avaya and Developer partner solutions. Worked with customers to whiteboard an optimal design and provided the design documentation to the account team.

Atlanta, Ga, Us

Promoted blended contact center software sales. Duties included contact center design and engineering, customer presentation, and finalization of the sale. Additional responsibilities included assisting the Amcat sales team with product demonstrations, creating Visio technical diagrams and engineering the integration of an Amcat contact center into a customer’s PBX.

Supported the Gulf States of Florida, Mississippi, Louisiana, and Alabama. Responsible for Lucent/ Avaya’s 802.11 wireless networking suite, video conferencing, and IVR. Responsible for training the Avaya sales team and assisting in the presentation, design, and sale of IVR call center solutions, wireless communications, and video conferencing.

Ba, Communications

Education record