• Presentation of marketing and technical sales materials at customer Technical Exchange Meetings• Perform process qualification testing of newly installed equipment in customers fab• Utilize Design of Experiments (DOE) for the development of optimized processes for both internal and external customers• Perform statistical analysis through the use of MINITAB and Excel• Utilize Statistical Process Control (SPC) techniques to monitor, optimize and improve processes• Develop and maintain strong customer relationships at several key accounts concurrently• Train both internal and external customers on tool operation and application development• Support equipment engineers in troubleshooting of both hardware and process issues• Travel in support of customers up to 80% a year, world wide

• Responsible for taking lead role for all field based Application Engineers• Authored technical procedures for process optimization, troubleshooting and training for Microwave Plasma Ashers and UV Photostabilizers• Presented marketing and technical sales materials at several customer Technical Exchange Meetings which resulted in additional demo requests and tool sales• Completed process qualification testing of newly installed equipment in customers fab• Utilized Design of Experiments (DOE) for the development of optimized processes for both internal and external customers• Performed statistical analysis through the use of MINITAB and Excel• Utilized Statistical Process Control (SPC) techniques to monitor, optimize and improve processes• Developed and maintained strong customer relationships at several key accounts• Trained both internal and external customers on tool operation and application development• Supported equipment engineers in troubleshooting of both hardware and process issues• Traveled in support of customers up to 80% a year to Europe, Asia and within the US

Managed Facilities Engineering and Maintenance departments in the support of both internal and external customers.• Specified, designed and integrated mechanical engineering principles with a focus on process, manufacturing and safety improvements• Lead projects on cost reduction and new equipment installation and introduction• Played leadership role in both Safety & Ergonomics and Safety Strike Force teams • Worked with vendors and contractors to schedule maintenance and design initiatives• Instituted system to promote use of metrics in measuring departments success

Provided on site process support for installation and maintenance of Microwave Plasma Ashers in IBM’s state of the art 300mm wafer semiconductor fabrication facility. • Trained Customer’s process engineering personnel on tool operation and application development• Monitored SPC data on Customer’s tools for quicker error detection and resolution• Became leading expert in process qualification of ES3i Microwave Plasma Asher• Developed auto in-situ clean procedure, which resulted in improved yield and 50% reduction in planned maintenance downtime• Managed project that developed a procedure for optimization of lamp zones, which increased process uniformity to over 97%• Assisted in development and implementation of continuous improvement plan for ES3i Microwave Plasma Asher, which resulted in a 50% improvement in both MTTF and MTTR

Provided process support on Microwave Plasma Ashers, Ozone Ashers and UV Photostabilizers for Dry Strip Engineering department within IBM Microelectronics.• Developed and managed over 150 separate processes• Created and optimized recipe parameters, which increased yield• Monitored SPC data on toolset for quicker error detection and resolution• Performed capacity planning for equipment required to meet throughput demands