David Mc Nulty
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David Mc Nulty Email & Phone Number

Strategic Customer Success Manager at Diligent | Driving customer satisfaction, retention, and growth. at Diligent
Location: Galway, County Galway, Ireland 13 work roles 3 schools
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Current company
Diligent
Role
Strategic Customer Success Manager at Diligent | Driving customer satisfaction, retention, and growth.
Location
Galway, County Galway, Ireland
Company size
916 employees

Who is David Mc Nulty? Overview

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Quick answer

David Mc Nulty is listed as Strategic Customer Success Manager at Diligent | Driving customer satisfaction, retention, and growth. at Diligent, a company with 916 employees, based in Galway, County Galway, Ireland. AeroLeads shows a matched LinkedIn profile for David Mc Nulty.

David Mc Nulty previously worked as Strategic Customer Success Manager II at Diligent and Customer Success Manager II at Diligent. David Mc Nulty holds Bachelor Of Commerce (International With German), Human Resources Management/Personnel Administration, General from Nui Galway.

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Diligent

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Profile bio

About David Mc Nulty

I’m a Customer Success Manager with a keen interest in Customer Success and Technology.Over the last 7 years I have been keenly supporting and working with clients to achieve their goals and objectives in the Customer Success, Implementation and Product Support space in multinational organisations.When I’m not on the job, I love watching football and GAA, working my way through every recipe in a new cookbook, and indulging my love for seeing new places and meeting new people.Feel free to message me — I’d love to chat.

Listed skills include Teamwork, Microsoft Office, Microsoft Word, Powerpoint, and 17 others.

Current workplace

David Mc Nulty's current company

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Diligent
Diligent
Strategic Customer Success Manager at Diligent | Driving customer satisfaction, retention, and growth.
new york, new york, united states
Website
diligent.com
Employees
916
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13 roles

David Mc Nulty work experience

A career timeline built from the work history available for this profile.

Strategic Customer Success Manager Ii

Current
Diligent

Galway, County Galway, Ireland

May 2024 - Present

Customer Success Manager Ii

Current
Diligent

Galway, County Galway, Ireland

Mar 2024 - Present

Customer Success Manager I - Enterprise Accounts

Diligent

Galway, County Galway, Ireland

Aug 2023 - Mar 2024

Customer Success Manager I - Mid-Market Accounts

Diligent

Galway, County Galway, Ireland

Overseeing a portfolio of accounts and ensures an amazing customer experience, as measured by NPS, net revenue retention, referrals and product usage indicators.I perform hands-on account management activities as well as collaborate with other team members in coordinating successful customer onboarding, training and ongoing customer relationships to ensure.

Jul 2022 - Aug 2023

Implementation Specialist

Diligent Corporation

Galway, County Galway, Ireland

Working cross functionally with Customer Success, Marketing, Sales and Product to define and drive strategy for successful onboarding and owning the critical early phase of the customer lifecycle, onboarding Diligent new clients.

Mar 2021 - Jul 2022

(German/English) Customer Service Technical Support Engineer

Oracle

Parkmore, Galway, Ireland

  • Opera PMS Customer Service Team
  • Providing technical PMS Support to our customer base worldwide.
  • Logging and managing support requests received via telephone web and email from external customers, within the specified time.
  • Analysing, troubleshooting and resolving customer issues - working towards resolution at first level within a timely manner or reassign to the appropriate resource if this is not possible.
  • Able to effectively communicate complex/technical issues to all… Show more Opera PMS Customer Service Team
  • Able to effectively communicate complex/technical issues to all Hotel users
Jan 2019 - Mar 2021

Server/Bartender

The Club At Admirals Cove Banquets

West Palm Beach, Florida Area

I got the opportunity by Workaway International to work abroad in a country club for 8 months on a H2B Visa. I picked this country club because it is in the top 2% of country clubs in the US and is well renowed. Admirals Cove has repeatedly achieved recognition as a “Platinum Club” – one of the Top 10 private club communities in the United States.I enjoyed.

Oct 2017 - May 2018

(German/English) Customer Service Technical Support Engineer

Oracle

Parkmore, Galway, Ireland

  • Opera PMS Customer Service Team
  • Providing technical PMS Support to our customer base worldwide.
  • Logging and managing support requests received via telephone web and email from external customers, within the specified time.
  • Analysing, troubleshooting and resolving customer issues - working towards resolution at first level within a timely manner or reassign to the appropriate resource if this is not possible.
  • Able to effectively communicate complex/technical issues to all… Show more Opera PMS Customer Service Team
  • Able to effectively communicate complex/technical issues to all Hotel users
Oct 2016 - Sep 2017

Waiter/Supervisor

St Georges Terrace

St. Georges Terrace, Carrick On Shannon

Member of staff from opening. Won 'best customer service' and 'best newcomer' in Leitrim at the Irish RestaurantAwards 2016 and continues to win awards year on yearI managed a whole floor of the restaurant which can cater for over 50 customers at any one time. I am highly organised and efficient at operating in this fast-paced multi-tasking environment.

Sep 2015 - Sep 2016

Co Founder

Cpps

CPPS is a crime prevention, personal safety app. It allows users to report crimes that have occurred or that may be occurring. The app also includes an 'on-the-go panic button service' which when activated alerts two nominated contacts and also records your GPS coordinates.

Jan 2016 - May 2016

Bartender

O´Dwyer'S Irish Pub

Trier Area, Germany

I worked in a busy Irish pub in Trier. It was a multi-lingual/cultural atmosphere. I was able to improve my German through talking/serving many German customers.

Oct 2014 - Jul 2015

Bartender

Club 360

The Landmark Hotel

Became a fully-skilled Bartender able to make any cocktail needed.

Jun 2013 - Sep 2014

Banqueting Waiter

The Landmark Hotel

Carrick-on-Shannon

  • Worked as part of an award-winning team to ensure exceptional service was provided to groups of up to 350 people at a time.
  • Led groups of up to 5 waiters/waitresses while serving guests. This involved planning ahead, assessing customer’s needs and delegating to other members of staff.
May 2013 - Sep 2014
Team & coworkers

Colleagues at Diligent

Other employees you can reach at diligent.com. View company contacts for 916 employees →

HO Heather Opp (Gottesman) Heather Opp (Gottesman) Colleague at Diligent New York City Metropolitan Area, United States View → RL Rachael Lock Rachael Lock Colleague at Diligent Basingstoke, England, United Kingdom, United Kingdom View → RB Ramóna Barkóczi Ramóna Barkóczi Colleague at Diligent Pécs, Baranya, Hungary, Hungary View → AA A. Anna Z. A. Anna Z. Colleague at Diligent Budapest, Budapest, Hungary, Hungary View → CP Carolina Price Carolina Price Colleague at Diligent Blythe Bridge, England, United Kingdom, United Kingdom View → SC Steve Claydon Steve Claydon Colleague at Diligent Coatesville, Pennsylvania, United States, United States View → RP Richa Pandey Richa Pandey Colleague at Diligent Bengaluru, Karnataka, India, India View → SS Sibiya Sethurajan Sibiya Sethurajan Colleague at Diligent Coimbatore, Tamil Nadu, India, India View → VR Veronica Rodriguez Veronica Rodriguez Colleague at Diligent Galway Metropolitan Area, Ireland View → JB Joshua Black Joshua Black Colleague at Diligent New York, New York, United States, United States View →
3 education records

David Mc Nulty education

Bachelor Of Commerce (International With German), Human Resources Management/Personnel Administration, General

Nui Galway

Activities and Societies: P.R.O Accounting Society NUIG 2013/2014 German Society Auditor 2015/2016 Year 1 Principles of.

Leaving Certificate, German,Business,Geography, Music, Home Economics, Maths, Irish, Lcvp, 400 Points

Carrick-On-Shannon Community School
FAQ

Frequently asked questions about David Mc Nulty

Quick answers generated from the profile data available on this page.

What company does David Mc Nulty work for?

David Mc Nulty works for Diligent.

What is David Mc Nulty's role at Diligent?

David Mc Nulty is listed as Strategic Customer Success Manager at Diligent | Driving customer satisfaction, retention, and growth. at Diligent.

Where is David Mc Nulty based?

David Mc Nulty is based in Galway, County Galway, Ireland while working with Diligent.

What companies has David Mc Nulty worked for?

David Mc Nulty has worked for Diligent, Diligent Corporation, Oracle, The Club At Admirals Cove Banquets, and St Georges Terrace.

Who are David Mc Nulty's colleagues at Diligent?

David Mc Nulty's colleagues at Diligent include Heather Opp (Gottesman), Rachael Lock, Ramóna Barkóczi, A. Anna Z., and Carolina Price.

How can I contact David Mc Nulty?

You can use AeroLeads to view verified contact signals for David Mc Nulty at Diligent, including work email, phone, and LinkedIn data when available.

What schools did David Mc Nulty attend?

David Mc Nulty holds Bachelor Of Commerce (International With German), Human Resources Management/Personnel Administration, General from Nui Galway.

What skills is David Mc Nulty known for?

David Mc Nulty is listed with skills including Teamwork, Microsoft Office, Microsoft Word, Powerpoint, Customer Service, Social Media, Public Speaking, and Time Management.

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