David Mc Nulty Email & Phone Number

Galway, County Galway, Ireland

Galway, County Galway, Ireland

Galway, County Galway, Ireland

Galway, County Galway, Ireland

Overseeing a portfolio of accounts and ensures an amazing customer experience, as measured by NPS, net revenue retention, referrals and product usage indicators.I perform hands-on account management activities as well as collaborate with other team members in coordinating successful customer onboarding, training and ongoing customer relationships to ensure long-term satisfaction, accelerated net retention growth and referral sales. I am the key contact point for the customer… Show more Overseeing a portfolio of accounts and ensures an amazing customer experience, as measured by NPS, net revenue retention, referrals and product usage indicators.I perform hands-on account management activities as well as collaborate with other team members in coordinating successful customer onboarding, training and ongoing customer relationships to ensure long-term satisfaction, accelerated net retention growth and referral sales. I am the key contact point for the customer relationship on all Diligent products. Show less

Galway, County Galway, Ireland

Working cross functionally with Customer Success, Marketing, Sales and Product to define and drive strategy for successful onboarding and owning the critical early phase of the customer lifecycle, onboarding Diligent new clients.

Parkmore, Galway, Ireland

Opera PMS Customer Service Team• Providing technical PMS Support to our customer base worldwide.• Logging and managing support requests received via telephone web and email from external customers, within the specified time.• Analysing, troubleshooting and resolving customer issues - working towards resolution at first level within a timely manner or reassign to the appropriate resource if this is not possible.• Able to effectively communicate complex/technical issues to all… Show more Opera PMS Customer Service Team• Providing technical PMS Support to our customer base worldwide.• Logging and managing support requests received via telephone web and email from external customers, within the specified time.• Analysing, troubleshooting and resolving customer issues - working towards resolution at first level within a timely manner or reassign to the appropriate resource if this is not possible.• Able to effectively communicate complex/technical issues to all Hotel users• Updating the call logging system concisely and providing information for 2nd Level Support Teams and 3rd Party Service Partners. This includes testing.• Taking ownership of calls and monitor through to resolution – this includes calls passed to other teams or external support partners.• Maintaining good relationships with customers, liaising with customers during the incident process to ensure that they are kept informed of progress and relieve any stress or concern caused by support issues. • Collaborating with different teams and managers to improve customer satisfaction, escalation prevention and proactively anticipating possible issues.• Exceeding internal KPI’s that meet client expectations and timelines. Show less

West Palm Beach, Florida Area

I got the opportunity by Workaway International to work abroad in a country club for 8 months on a H2B Visa. I picked this country club because it is in the top 2% of country clubs in the US and is well renowed. Admirals Cove has repeatedly achieved recognition as a “Platinum Club” – one of the Top 10 private club communities in the United States.I enjoyed my time working as first a server and secondly a bartender. The club is truly spectacular and the members are very nice. I would… Show more I got the opportunity by Workaway International to work abroad in a country club for 8 months on a H2B Visa. I picked this country club because it is in the top 2% of country clubs in the US and is well renowed. Admirals Cove has repeatedly achieved recognition as a “Platinum Club” – one of the Top 10 private club communities in the United States.I enjoyed my time working as first a server and secondly a bartender. The club is truly spectacular and the members are very nice. I would encourage any young person to do this programme as you can travel the U.S.A and work at the same time. Feel free to reach out to me if this is something that interests you. Show less

Parkmore, Galway, Ireland

Opera PMS Customer Service Team• Providing technical PMS Support to our customer base worldwide.• Logging and managing support requests received via telephone web and email from external customers, within the specified time.• Analysing, troubleshooting and resolving customer issues - working towards resolution at first level within a timely manner or reassign to the appropriate resource if this is not possible.• Able to effectively communicate complex/technical issues to all… Show more Opera PMS Customer Service Team• Providing technical PMS Support to our customer base worldwide.• Logging and managing support requests received via telephone web and email from external customers, within the specified time.• Analysing, troubleshooting and resolving customer issues - working towards resolution at first level within a timely manner or reassign to the appropriate resource if this is not possible.• Able to effectively communicate complex/technical issues to all Hotel users• Updating the call logging system concisely and providing information for 2nd Level Support Teams and 3rd Party Service Partners. This includes testing.• Taking ownership of calls and monitor through to resolution – this includes calls passed to other teams or external support partners.• Maintaining good relationships with customers, liaising with customers during the incident process to ensure that they are kept informed of progress and relieve any stress or concern caused by support issues. • Collaborating with different teams and managers to improve customer satisfaction, escalation prevention and proactively anticipating possible issues.• Exceeding internal KPI’s that meet client expectations and timelines. Show less

St. Georges Terrace, Carrick On Shannon

Member of staff from opening. Won 'best customer service' and 'best newcomer' in Leitrim at the Irish RestaurantAwards 2016 and continues to win awards year on yearI managed a whole floor of the restaurant which can cater for over 50 customers at any one time. I am highly organised and efficient at operating in this fast-paced multi-tasking environment.

CPPS is a crime prevention, personal safety app. It allows users to report crimes that have occurred or that may be occurring. The app also includes an 'on-the-go panic button service' which when activated alerts two nominated contacts and also records your GPS coordinates.

Trier Area, Germany

I worked in a busy Irish pub in Trier. It was a multi-lingual/cultural atmosphere. I was able to improve my German through talking/serving many German customers.

The Landmark Hotel

Became a fully-skilled Bartender able to make any cocktail needed.

Carrick-On-Shannon

• Worked as part of an award-winning team to ensure exceptional service was provided to groups of up to 350 people at a time.• Led groups of up to 5 waiters/waitresses while serving guests. This involved planning ahead, assessing customer’s needs and delegating to other members of staff.

Bachelor Of Commerce (International With German), Human Resources Management/Personnel Administration, General

Activities and Societies: P.R.O Accounting Society NUIG 2013/2014 German Society Auditor 2015/2016 Year 1 Principles.

Bachelor Of Commerce (B.Com.) With German, German Studies, Business

Leaving Certificate, German,Business,Geography, Music, Home Economics, Maths, Irish, Lcvp, 400 Points