David Mcbean Email & Phone Number

Osoyoos, Bc, Ca

Osoyoos, British Columbia, Canada

As General Manager of the Watermark Beach Resort, I was nominated by the Osoyoos Hotel & Motel Association to sit on the board for Destination Osoyoos. On this board, myself and a team of talented professionals in the fields of accommodation, tourism, wine and other areas connected to hopsitality, connect with the talented management team of Destination Osoyoos to work on marketing and growing the destination of Osoyoos.After my first two years as Chair of the Finance Committee, I have now accepted the role of Vice Chair where I hope to continue to work with this group of talented individuals in promotiong our destination.

Osoyoos, British Columbia, Canada

At the Watermark Beach Resort I have the privilege of leading a fantastic team of hospitality professionals in our journey to maintaining Watermark's position as the premier luxury resort destination in the South Okanagan. I am responsible for leading all areas of the resort so that the outstanding guest experience delivered to our hotel guests continues in this iconic property. Some of our accomplishments during my time at the resort are:* Increase Tripadvisor from 3.4 in 2022 to 4.9 by 2024 year end* Increase in every single guest satisfaction metric measured in our guest satisfaction feedback.* Consistent increases of REVPAR each year at the resort through creation and implementation of Revenue Management Strategies* Stabilized staffing through an improved recruitment plan that included a mix of a Foreign Worker strategy and training of locally sourced talent.* Completed renovations of public area spaces as well as the resort's conference meeting space.* Managed many successful technology upgrades including a conversion to Opera PMS, implementation of a guest comment card system, integration of a channel manager to the hotel's PMS and website, hotel internet and tv technology upgrade and implementation of a guest request tracking / hotel service optimization system.

During the fall of 2024, I had the opportunity to teach a Housekeeping Management course to members of the BC Hotel Association. With this program, I created content and presentations to present to other hotel industry professionals on the many complex areas of managing a successful housekeeping department.The courses over a 6 week period included Motivating Housekeepers, Tools to do the Job, Recruitment practices for housekeeping, Cost Control, Cleanliness Best Practices and Managing Employee Performance and Behaviour.I am thankful to the BCHA for the opportunity to share my knowledge with so many talented industry professionals.

Osoyoos

In this role, I am responsible for all hotel operational aspects of running the beautiful Spirit Ridge, Unbound Collection by Hyatt Hotels. Responsible for Front Office, Housekeeping and Food & Beverage, I continue my focus on process development, implementation and training, so that my team and I were able to convert this independent property to a successful hotel part of the Hyatt brand. During my time at Spirit Ridge I have assisted other members of the executive team in creating and implementing processes related to recruiting, staff housing, finance and information technology. I remain an active member of the hotel's revenue management team that has seen hotel revenues almost double in my time at the property while increasing every service metric for the resort (GSAT, TripAdvisor, Google, etc). I am fortunate enough to still have the opportunity to assist in the growth of outstanding leaders that continue to advance in the industry today.

Sun Peaks, British Columbia

Originally promoted to the role of Rooms Division Manager at the Delta Sun Peaks Resort I was one of the key leaders in the hotel's transition from a hotel in the Delta brand to the now independent Sun Peaks Grand Hotel & Conference Center. After a short time at the property I took on the Revenue Management responsibilities and was promoted to the role of Director of Operations & Revenue of this full service resort. As Director of Operations, with a great team of leaders, I was responsible for the successful operation of the Front Office, Housekeeping, Reservations, HR and hotel wide initiatives that also involved Outlets, Kitchen and Banquets departments, while handling the hotel's revenue management responsibilities. While flexing my strengths of training, developing a team environment and the implementation of processes, I successfully worked with my teams to significantly increase guest satisfaction scores and social media scores in all areas. Since November 2013, I have helped the Sun Peaks Grand vastly increase tripadvisor scores to hold a regular number 1 position for our property while increasing profitability of the hotel from a loss to regular profitability through improved revenue management and financial retention strategies. With being a part of the transition of moving the Sun Peaks Grand Hotel from a brand to an independent hotel, I also had the opportunity to review, create and implement hotel wide standards in various divisions of the hotel, new supplier relationships, product specifications, special large scale projects and cost control of new hotel brand specifications.

Vancouver, Canada Area

Promoted from Front Office Manager to this new role, I am responsible for Revenue Management at the Delta Vancouver Airport and the Delta Burnaby Hotels. In this role I have the pleasure of analyzing and working with two yield teams to increase revenues in two different Delta properties. Some of the tasks included in this role is forecasting, maintaining rates, revenue reporting, market analysis, updating and maintaining 3rd party web sites, managing reservations colleagues in two properties and working with two sales teams to generate and maximize revenue for the hotels.

Delta Grand Okanagan Resort

Led the transition of the Front Office of the Delta Grand Okanagan Resort from a private hotel into the successful team it is today. I was responsible for all aspects of managing the Bell Desk, Night Audit, Concierge, Front Desk, Switchboard and the Duty Manager teams in a 396 room resort.The role included crisis management, process management and improvement, expense forecasting, colleague / leader training, owner relations, project management and other exciting opportunities working with in a hotel. I had the privilege of being nominated to the National Rooms Team for Delta Hotels and Resorts.

Fairmont Chateau Lake Louise

Promoted to Reservations Manager of a great team at the Fairmont Chateau Lake Louise. Responsible for leading the Group Services team as well as the reservations teams, while implementing the rate strategies, maintaining all hotel reservations, improved relations with 3rd party site market managers and working with the Director of Revenue to develop strategies to maximize hotel revenues.During this role I had the opportunity to hold the role of interim Revenue Manager for 5 months which involved creating rate strategies, revenue analysis, forecasting and hosting yield meetings among other duties.

Fairmont Chateau Lake Louise

Promoted from Guest Services Supervisor, the role of the Group Services Supervisor is responsible for running the portion of the Front Office responsible for the operations side of all Tour, FIT and convention room reservations at the Fairmont Chateau Lake Louise. This included rate building, reservation building, billing, room assignment and promotions for all Tour, FIT and convention room reservations. This team was also responsible for the arrival and departure experience of the tour directors and tour guests of up to 30 tours per day.This role also gave me the opportunity to handle various site inspections / familiarization tours for the tour and travel market, work directly with meeting planners, attend preconvention meetings and was the primary rooms contact in managing large groups such as the Toshiba Celebrity Ski and the World Cup of Ski events.In addition to working with various sales managers in the region on different markets, I also led a regional effort to streamline the tour operation processes in the Rockies region for Fairmont which included the creation of a regional tour director reference manual, assisting tour companies with tour director training orientations and training other hotels in the region to more efficiently execute tour processes.

Fairmont Chateau Lake Louise

Originally hired as a Guest Services Agent on the Front Desk, I was promoted to a Duty Manager role at the Fairmont Chateau Lake Louise. I was responsible for the smooth day to day operation of the Front Office and its sub departments including Front Desk, Concierge, Royal Service, Group Desk, and Fairmont Gold, 24 hours a day.

Toronto, Canada Area

Worked in the Front Office of the Crowne Plaza while completing my Hospitality and Tourism Administration degree. In addition to working on the Front Desk, I also cross trained in the switchboard, reservations, bell person and night audit roles to expand my experience and knowledge in these roles.

Initially hired as a Guest Services Agent, this role involved customer service in various areas of the CN Tower. Using my four languages, I helped customers from all over the world in line-ups, welcoming them to the CN Tower and providing information and tours in various languages to the guests of the Cn Tower.I was later promoted to the role of Concierge & Tour Agent and was responsible for Tour bookings, tour check-ins, any guest complaints and compensation including refunds, reinvites and other compensation. In handling large tours, it also gave me the opportunity to work with large numbers of guests and provide an exemplary and organized welcome experience to sometimes 100's of people at a time.

3 Year Diploma, Hospitality And Tourism Administration

Activities and Societies: Played a lot of pool in the student lounge.

High School, French Immersion Diploma