David Mcelroy Email & Phone Number

Woodland, California, United States

Woodland, California, United States

Inventory Control Manager of the two Production Yards for Central Valley Builders Supply. A Top 100 U.S building supply company that proudly provides material solutions to the builders and vineyard operators of Northern California.

St. Helena, Ca

Glendale, California

Customer Service - Ensures that all sales associates are trained in customer service standards and techniques on an ongoing basis- Leads by example ensuring that excellent customer service is provided by the team at all times- Provides every customer with exceeding expectations at every opportunity offering features and benefits and successfully closing the sale- Ensures that all customer issues are met with a successful conclusion in all cases- Supports the SM in achieving satisfactory Mystery Shopper results and in implementing follow-up action plans if neededProfitable Sales- With the assistance and training provided by the SM and AM, contribute to the regular/reviews of sales for opportunities to improve sales- Ensures that stock levels are maintained with a high standard of merchandise presentationTeam - Assists in carrying out induction for all new team members including effectively appraising and identifying training needs for sales associates and Supervisors- Supports the SM and AM in effectively managing all employees performance in line with LEGO processes, by fostering their personal and professional development- Assists the SM and AM in maintaining holiday, attendance, training, and team schedulingStore Procedures - Completes orders for store and office supplies in line with guidelines and operating budgets- Maintains merchandising and store standards at all times following store guidelinesStock management- Works with Merchandise and SM to achieve the correct mix of stock, in order to achieve target margin and promote profitable sales - Ensures a well organized stockroom is maintained at all times and that all available products are merchandised on the shop floor- Performs regular cycle counts to maintain an accurate store inventory at all times- Manages to ordering of brick and BAM parts to ensure an adequate stock level at all times.

Santa Rosa, California

In a call center environment respond to a high volume of second level incoming calls, handling service requests and customer enquiries, researching account information and partnering with 3rd party contractors to analyze and resolve Home Warranty claims in a timely manner maintaining a high level of customer service.* Advise homeowner of their options and terms of the work order.* Provide homeowners with all relevant information pertaining to the contract, claim or work order and determines/takes the next logical step to move claim towards closure.* Analyze claim and work order facts, gather, review, research and document pertinent information to allow for sound, timely and cost effective decision making.* Offer and explain terms and conditions of claim options and outcomes, Cash Out, Replacement, Reimbursement, Denial, Outside Reimbursement and process payment requests.* Work up cash out offers up to permitted amount and seeks approval for items that exceed. * Collect information; take reports from Technicians and homeowners to effectively make decisions on a claim or issue.* Created work items for the required follow up and contact homeowner as appropriate to follow through the claim to close.* Made decisions based on policy coverage and authorize work orders up to $300.* Provide work item assistance as needed.* Purchase parts and equipment within a specified limit.* Performed all tasks in accordance to company performance/methods and procedure, quality assurance and compliance guidelines.

Santa Rosa, California

-Supervised a team of 6-12 employees.-Nightly cycle counts and inventory audits to maintain accurate store inventory levels.-Pulled product for the replenishment team and processed all new product entering the store.-Determining space needed for various products to be kept in the back room, relocating product to fit store needs.-Trained and evaluated employee performance-Coaching employees to improve performance

Santa Rosa, California

-Supervised loading of package cars and dispatched package volume.-Daily Load Audits, flow counts, package scan audits.-Processing employee time cards.-Computing daily production numbers and analyzing operational cost efficiency-Analyze daily volume to adjust the number of package cars used that day.-Training of new employees, analyzing employee performance and coaching to develop employee skills-Safety Committee Member

Bachelor’S Degree, Applied Mathematics

Complex, Real and Numerical Analysis Mathematical Modeling Applied Numerical Methods

Associate’S Degree, Mathematics

Education record