1) CRM database management for Asthma Australia Ltd2) Deliver business process improvements for the new merged entity.3) Manage all internal database stakeholders and external suppliers.

1) Delivered upgrade to existing CRM database.2) Coordinated the Asthma Foundation NSW (AFNSW) office move from St Leonards to Chatswood.3) Managed the Asthma Foundation QLD (AFQLD) CRM database migration to AFNSW database.

1) Lead project preliminary activities to upgrade WWF Fundraising database to a PCI-DSS compliant version.2) Assisted with regular gift declines analysis, developed recommendations for on-going business improvements in terms of management of declines and implemented strategies to reduce fundraising dependence on regular gift run manual paper work.

Worked part-time on establishing and maintaining a Project Office using Prince2 project management methodology.

1) Developed and agreed detailed business requirements.2) Managed and agreed project scope with two external vendors and Heart Foundation fundraising directors and business units. 3) Managed all deliverables and achieved stakeholder sign-off prior to applying the cleansed data to the production database.

1) Managed vendor EOI and RFP processes, engaged successful vendor and finalised all contract formalities. 2) Managed the application delivery of the Jump Rope for Heart MOSS / CRM dynamics database replacement system including data migration, systems integration, changes to infrastructure and ensured all credit card processing was PCI DSS compliant. 3) Coordinated the project post implementation review and project hand-over to the accountable business unit.

1)Managed development of detailed business requirements. 2) Managed the RFP process, engaged successful vendor and finalised all contract formalities. 3) Handed over the key deliverables to a local project manager to implement the database replacement on a CRM Dynamics platform.

Implemented a version upgrade of the “Raiser’s Edge” Fundraising Database to a fully PCI DSS compliant version.

1) Implemented the “out of box” CRM Donor Fundraising Database “Raiser’s Edge” including data migration and systems integration across the Foundation. 2) Coordinated the project post implementation review and operational handover of the system to the National Fundraising team.

Pay 24-7 Rollout:1) Engaged a UK service provider “ParentPay Ltd”, vendor of “Pay 24-7” web based software package following an extensive RFI, RFP and vendor evaluation process.2) Finalised all contract and service level negotiations with “ParentPay Ltd” to sign-off. 3) Implemented the solution. 4) Effectively managed the vendor relationship to ensure expectations of Travelex were achieved both within Australia / New Zealand and globally.Project Office:1) Established a project office at Travelex and rolled out templates and guidelines to business project managers and the finance business unit for use locally and where appropriate globally. 2) Established project governance and reporting for the “Pay 24-7” project including establishment of a Steering Committee and defined roles and responsibilities for each member.

1) Participated in the Retail Consumer Lending Credit Card Product Review.2) Managed the implementation and launch of two new credit card products, one being "Vertigo" MasterCard, and contributed to the rationalisation of the existing credit card product set.3) Implemented change processes to ensure all Branch Lenders were trained and accredited with a Discretionary Risk Authority.

DMR Consulting is now Fujitsu Consulting.Provided my skills and experience to a number of DMR client outsourcing contracts which involved many different facets of project management.1) St George Bank, Business Project ManagerAnalysed the findings of the ‘Even Better Bank’ program, specifically in relation to the Network Lending and Broker Channels, recommended business improvements, prepared appropriate business cases for submission to the Investment Review Committee and then implemented the recommendations within agreed timeframes and approved budget2) Pacific National Limited, Applications ManagerSelected an Oracle accredited vendor to assist with the implementation of Oracle Financials 11.0.3, merged the financial data of National Rail and Freight Corp into a single consolidated book using Oracle Financials suit of products: General Ledger, Accounts Payable, Accounts Receivable, Cash Management and Oracle Financial Analyser and coordinated the move of Oracle Financials to new infrastructure.3) Royal & Sun Alliance Financial Services, IT Applications ManagerManaged DMR’s Application Portfolio Management Services outsourcing contract to ensure that ongoing annual revenues to DMR from the contract in excess of $5m would be protected. This contract included all IT maintenance, development and support of business critical financial services systems.4) Tyndall Australia Limited, IT Site ManagerEnsured the smooth running of all operational areas and IT functions within the organisation and managed the site’s Infrastructure, LAN, Networks, Helpdesk, Hardware and Software procurement, application maintenance, development and support.5) Tyndall Australia Limited, Senior Project ManagerImplemented Oracle Financials software on one processing server in Sydney for two Tyndall sites located in Sydney and Auckland, NZ simultaneously and finalised contractual negotiations with Oracle and an accredited Oracle vendor.

1) Completed rollout preparation of the multi-million dollar Strategic Billing platform at Optus prior to the project being placed on hold pending analysis of Year 2000.2) Successfully managed the business relationship with internal stakeholders and external vendors.

1) AMP SocietyConducted a post implementation review of Axiom’s Time Management System, which was implemented by AMP for use by the AMPCASS consulting division and provided a report of findings and recommendations.2) Lend Lease Employer SystemsParticipated in the delivery of a series of risk management workshops, for a major HR and Payroll project for Franklins Limited, a client of Lend Lease.

Legal & General Life of Australia became Continuum Australia Limited1) Delivered day to day support of L&G’s third party general ledger, fixed assets, accounts payable and information expert financial software products.2) Managed mainframe system development and support of all L&G’s financial and traditional life insurance systems and continued these activities until all L&G mainframe life products were converted to Continuum’s Life 400 software products, which ran on an IBM AS400 platform.

1) Senior Consultant, Professional ServicesProvided specialised consulting services to clients both locally and internationally in line with MSA’s strategy to strengthen their commitment of improved customer service to their customers.2) Branch Support Manager, Australia NorthResponsibility for the entire client base in New South Wales, Queensland and the Northern Territory including ongoing support maintenance, education and consulting revenue of $2-3M in the region.3) New Zealand Support ManagerResponsibility for the establishment of a support base in New Zealand, control of all administrative functions and providing assistance with pre-sales presentations.4) General Ledger Account ManagerResponsibility for client support, project management and on site consulting.