• Lead a team of 8-12 senior sales engineers, lead sales engineers, and solution architects across US and EMEA to deliver industry-leading demos of company’s global SDN/NaaS platform. • Trained team on cloud connectivity solutions for AWS, MS Azure, GCP, Oracle, and IBM.• Worked with sales leadership team to develop go-to-market (GTM) strategies for all technical verticals.• Created technical demo documentation, wiki pages and process documents for sales lifecycle.• Collaborated with development, core engineering, sales executives, account management to provide technical guidance.• Supported product launch of industry’s first 100Gb cloud router to seamlessly move workloads between cloud service providers.• Represented company at tech conferences, technical panels, conducted webinars, and authored blog posts for social media.• Demonstrated PacketFabric solutions utilizing UI portal, Terraform, and REST API.• Achieved a 90% CSAT score and a <1.2% churn rate while a leader on the PacketFabric commercial team.

• Provided lead sales engineering support for six direct enterprise sales professionals.• Trained team on emerging technologies for the Arizona market through weekly technical training.• Regional SME for the western United States SE team for Cisco Meraki and Fortinet SD-WAN solutions.• Provided team members customer base with demonstrations for SD-WAN solutions.• Authored technical method of procedure documentation for SD-WAN demonstrations.• Consistently exceeded revenue targets month over month and on an annual basis for the desert mountain region.Product Set Expert:MPLS NetworksIP-Transit NetworksVPLS NetworkVoice Networks: TDM, Hosted and SIPContact Center SolutionsMetro Optical Ethernet NetworksNetwork Based Security SolutionsSD-WAN Networks- Cisco CMNA and Fortinet NSE1-NSE3 Certified MEF Layer 2 NetworkingEnterprise Security SolutionsCloud Connectivity and VirtualizationCloud Based Security Solutions and SasS

• Provided regional sales engineering support for four direct Enterprise Sales Professionals in both pre and post sales engagements.• Consistently exceeded revenue targets month over month and on an annual basis for the desert mountain region.• Analyzed client requirements and developed innovative data and voice networking solutions.• Provided technical leadership and spearheaded technical sales for advanced voice and data networking solutions.• Fostered strong relationships with key stakeholders through in-depth product presentations, resulting in new revenue growth.• Provided team members customers with demonstrations for Fortinet network-based security solutions.• Attended meetings 25k MRC and above to assist the local sales engineer to provide additional technical support.

• Responsible for configuring circuitry across company’s Juniper and Cisco platforms for clients.• Managed and trained a team of 4-6 globally on MPLS, VPLS, IP Transit solutions.• Developed method of procedures for network augments and customer circuit configurations.• Served as Tier I-II managerial escalation point for engineering support team.• Performed troubleshooting for global platform.• Authored new circuit provisioning and process improvements for provisioning cycle and engineering teams.• Conducted activations for GTT’s customer base and performed network maintenance.• Assisted global sales team with pre-sales engagements and customer meetings to ensure technical accuracy of provided services.

• Responded and won complex data solution RFQs and RFPs, exceeding revenue targets.• Designed wholesale Ethernet networks in 80 markets across 800 providers’ networks worldwide.• Provided advanced technical pre-sales and post-sales support for Denver, Los Angeles, and Las Vegas markets.• Provided advanced technical pre-sales and post-sales for 4-6 Account Executives and Account Managers.• The team constantly exceeded our quota month over month and were the highest performing sales team within the organization.

• Supported three Global Account Executives and two Global Account Managers in pre sales and post engineering engagements.• Provided technical solutions and collaborated with sales teams to understand client needs and deliver customized technical solutions, leading to a 75% increase in deal closure rates.• Provided Pre-Sales Support and conducted comprehensive product demonstrations and technical presentations for C-level executives and key decision-makers, effectively communicating complex concepts in an accessible manner.• Partnered with product management and engineering teams to relay customer feedback and contribute to product enhancements, resulting in improved customer satisfaction and retention.• Conducted and Analyzed industry trends and competitor offerings to identify opportunities for differentiation, aiding in the development of strategic sales initiatives.• Provided training and support to junior sales engineers, enhancing team capabilities and fostering a culture of continuous learning.Product Set Expert:ATM and Frame RelayMPLS NetworksIP-Transit NetworksVoice Networks: TDM and SIPMetro Optical Ethernet Networks

• Responsible for expert configuring of all customers ordered circuits across the Global Crossing IP-DIA/ATM/ Frame Relay/MPLS/VOIP platforms. • Tier II and Tier III technical support for both the Global Data Service NOC and the Test and Turn up organizations. • Isolation of complex routing and circuits issues across networks on a global scale through troubleshooting and diagnostics. • Subject matter expert of the Junos MPLS and VPLS product set. • Responsible for the expert configuration of all Voice SIP networks for Global Crossing’s customers utilizing ACME Session Boarder Controllers.• ACME Session Boarder Controller design subject matter expert for Global Crossing Design Engineering Team.

Dynamic and results-oriented Global Network Operations Supervisor with years of experience in overseeing and optimizing network operations across diverse global geographic locations. My expertise in managing large-scale network infrastructures, ensuring seamless connectivity, and driving performance improvements. Skilled in leading cross-functional teams, implementing strategic initiatives, and fostering a culture of collaboration and innovation. Adept at troubleshooting complex network issues and enhancing operational efficiency through proactive monitoring and analysis. Passionate about leveraging technology to deliver high-quality service and support business goals in a fast-paced global environment.

Bamberg Germany and Bosnia Herzegovina 1996-1998Expertly supervised nine Military Police Officers while deployed to Bosnia-Herzegovina in support of both Operation Joint Endeavor (1996) and Operation Joint Guard (1997). I mentored fellow team members under extremely high stress, high intensity combat missions while deployed to Bosnia. I competed in and won the 630th Military Police Soldier of the year board, 32nd MP Battalion Soldier of the year board, 18th MP Brigade Soldier of the year board and scored a perfect 200 on my E-5 promotion board.Aberdeen Proving Ground Military Police Officer and SWAT Team member: 1993-1996I attended Air Assault School (Repel School) and Special Reaction Team (SWAT) training before becoming a member of the Aberdeen Proving Ground Special Reaction Team. The team mission was counter terrorism, barricaded/hostage situations, and drug raids and overall security of the military installation. I gained very strong skills at becoming a valued team member. I am a person you can 100% depend on in any high stress situation. I exceptionally provided protective services with the Secret Service for the presidential visit to Aberdeen Proving Ground. My bearing and professionalism materially contributed to safeguarding President Clinton and the Presidential party.