David Mcneely Email & Phone Number

Jacksonville, Florida Area

• Maintain schedules and estimate work hour requirements for job assignments, supervising 15 technicians in the customer and IT support, production, repair and quality assurance of Traditional and Automated Diagnostic.
• Manage customer issues, estimate service call and equipment repair costs for customers, interacting effectively with 30-40 customers daily, ensuring 100% customer satisfaction.
• Train Service engineers and repair technicians to effectively diagnose and correct a malfunctioning instrument, reducing repair backlogs by 98% and improving turn-around time by 100%.
• Advise operations and sales management regarding customer satisfaction, product performance, and suggestions for product improvement.

Jacksonville, Florida Area

• In-depth knowledge of operation and repair of all products. Perform installations, maintenance and repairs of Automated Diagnostic Ophthalmic equipment. Consult with engineering personnel to resolve complex problems in.
• Noted by executive management as being one of the finest technical personnel ever employed at this company.

Jacksonville, Florida Area

• In-depth knowledge of operation and repair of all products. Perform installations, maintenance and repairs of Automated Diagnostic Ophthalmic equipment. Consult with engineering personnel to resolve complex problems in.
• Noted by executive management as being one of the finest technical personnel ever employed at this company.

Jacksonville, Florida Area

• Supervised 25 production personnel at a high-speed embroidery facility. Directed all production aspects, raw material procurement, receiving and shipping. Created, implemented and monitored the production schedule for.
• Improved production rates by 50% utilizing scheduling techniques of assignments to the proper personnel and maximum effectiveness of the equipment.
• Reduced shipping errors by 25%, utilizing a quality check procedure.

• MANAGEMENT: 15 years’ experience directing maintenance and repair of all electronic systems. Developed production schedules and man-hour/material estimates. Supervised 25 personnel.
• Noted for ability to build teams; motivate and lead personnel to meet the highest quality goals while meeting critical deadlines. Able to lead personnel in high-tempo operations – make sound decisions fast.
• Developed training and qualification programs for all electronics technicians/radiomen – resulting in increased qualifications and promotability of personnel.
• Received several Awards and Letter of Commendation for improving and streamlining production, improving quality of repairs and exceeding goals. TECHNICAL: Troubleshoot to component level. Skills and experience.
• Cross-trained to maintain and repair all systems on submarines – mechanical, hydraulics and pneumatics.
• 5 years’ Assistant Quality Control Officer – administered and maintained logs and records. Increased accuracy of records.