David M. Email & Phone Number

Manchester, England, GB

Manchester Area, United Kingdom

• Transformed customer experiences in both the private sector (EDF Energy and Jaguar Land Rover) and the Public Sector (DWP).
• Oversaw the delivery of multi-million (££) complex change initiatives and a new target operating model, achieving a 4% reduction in operating and technology costs (approximately £40M per year) by implementing a modern.
• Managed multiple teams of 50+ local professionals, ensuring their expertise was allocated for maximum client and individual value. Identified and addressed risks and opportunities, promoted a continuous improvement.

• Established a new ways of working framework at Lloyds Blueprint Two, focusing on a Manchester-based digital capability hub, which involved designing delivery frameworks, cultural integration, risk management, and.
• Led the implementation of tools and practices for optimized delivery, created reporting mechanisms for progress tracking, and organized agile clinics and workshops, enhancing knowledge and engagement within the Future.

• Led multiple squads in delivering mobile-first digital experiences, optimizing the checkout process to recommend personalized products. This led to a 5% increase in new visitor conversions, accelerated time-to-market.
• Promoting Agile principles, integrating UX/UI practices, advocating for the adoption of cloud solutions, providing guidance to executive and C-suite leadership, nurturing the growth of new Scrum Masters, and overseeing.

• Supported the onboarding journey squad in implementing transformative changes to the website and mobile app, which encompassed the introduction of a new Further Lending Soft Search, FCA regulatory improvements, and new.
• Responsibilities included overseeing Scrum Events (Daily Scrum, Refinement, Review, Planning, and Retrospective), prioritizing customer-centric decisions, and actively challenging choices that didn't align with their.

• Led an agile team in executing SAP and Ops changes for the Npower Meter Exchange Journey, aiming to reduce GSoP (Guaranteed Standard of Performance) spending from £3.74M in 2017 to £2.17M in 2018.
• This included establishing an Agile delivery model, transitioning from quarterly to monthly releases, facilitating process improvement, and assisting the Product Owner with user stories, prioritization, and planning to.

• Led the AGM Digital Transformation, delivering components including mailing over 1 million packs, launching an AGM website, and providing customer service training that met business and regulatory requirements.
• Key duties involved applying different agile and lean approaches to the ways of work and delivery for continuous improvement of the organization, using user-centered, research-driven practices.

Led all activity associated with the sourcing, induction, availability, capability, and delivery of technical contract staff.

Hong Kong

Worked directly for the FDM CEO promoting and growing the APAC (Hong Kong, China and Singapore) presence of FDM’s services.

Manchester

Reporting to FDM UK Sales Director and responsible for promoting and the growing Northern presence of FDM’s services. Matrix managed over 150+ onsite consultants across 12 key clients.

Msc, Business Management

Bsc, Sport Psychology