David Medlock Email & Phone Number

Washington, District Of Columbia, United States

● Awarded company-wide Excellence Award for Most Innovative and Proactive.● Lead special compliance projects and investigations.● Design and implement strategic forecast methodologies and decision support capabilities.● Establish and leverage resource modelling for development of metricized tactical plans and assessments.● Construct and administer various production workflows and training plans for efficient resource utilization.● Supervise assembly of ad-hoc data and information requests from the FCC and provide counsel on communications.● Conduct managerial briefings on operational continuity and acute obstacles.● Manage continuous programmatic change implementation activities for team.● Identify areas of opportunity and engineer inter-divisional processes and procedures for increased efficiency while maintaining program integrity.● Continuously evaluate and optimize inter-program processes and procedures to increase uniformity and safeguard program integrity and efficiency.● Function as data, operational process, technical and information systems SME.● Govern quality assurance activities and compliance evaluations to ensure program integrity is recurrently enhanced.● Coach and develop team members’ program knowledge and operational proficiencies.● Assist in development and execution of strategic initiatives while generating buy-in.● Produce and review functional requirements for system features and IT development.● Oversee technical mechanics of operations to ensure efficient production capacities are maintained and scaled effectively.

Washington, District Of Columbia, United States

● Awarded company-wide Excellence Award for Most Innovative and Proactive.● First two-time awardee of Employee of the Quarter for division.● Awarded eight spot bonuses for exceptional contributions and performance.● Lead special compliance projects and investigations.● Design and implement strategic forecast methodologies and decision support capabilities.● Establish and leverage resource modelling for development of metricized tactical plans and assessments.● Construct and administer various production workflows and training plans for efficient resource utilization.● Supervise assembly of ad-hoc data and information requests from the FCC and provide counsel on communications.● Conduct managerial briefings on operational continuity and acute obstacles.● Manage continuous programmatic change implementation activities for team.● Identify areas of opportunity and engineer inter-divisional processes and procedures for increased efficiency while maintaining program integrity.● Continuously evaluate and optimize inter-program processes and procedures to increase uniformity and safeguard program integrity and efficiency.● Function as data, operational process, technical and information systems SME.● Govern quality assurance activities and compliance evaluations to ensure program integrity is recurrently enhanced.● Coach and develop team members’ program knowledge and operational proficiencies.● Assist in development and execution of strategic initiatives while generating buy-in.● Produce and review functional requirements for system features and IT development.● Oversee technical mechanics of operations to ensure efficient production capacities are maintained and scaled effectively.

Washington D.C. Metro Area

● Awarded two spot bonuses for innovation and creative solutions ● Design and implement strategic forecast methodologies and decision support capabilities.● Establish and leverage resource modelling for development of metricized tactical plans and assessments.● Construct and administer various production workflows and training plans for efficient resource utilization.● Engineer and manage team dashboards and micro analytic capabilities.● Supervise assembly of ad-hoc data and information requests from the FCC and provide counsel on communications.● Conduct managerial briefings on operational continuity and acute obstacles.● Manage continuous programmatic change implementation activities for team.● Identify areas of opportunity and engineer inter-divisional processes and procedures for increased efficiency while maintaining program integrity.● Continuously evaluate and optimize inter-program processes and procedures to increase uniformity and safeguard program integrity and efficiency.● Lead trend analysis and investigations for team while identifying and mitigating impacts of atypical situations that adversely impact program performance and integrity. ● Function as data, operational process, technical and information systems SME.● Govern quality assurance activities and compliance evaluations to ensure program integrity is recurrently enhanced.● Coach and develop team members’ program knowledge and operational proficiencies.● Responsible for FY17 training and oversight of contractors including development of work plan and resource allocations.● Prototype and assist in development of short term incentive program to achieve a 50% increase in production.● Assist in development and execution of strategic initiatives while generating buy-in.● Produce and review functional requirements for system features and IT development.● Oversee technical mechanics of operations to ensure efficient production capacities are maintained and scaled effectively.

● Awarded Employee of the Quarter for Collaboration and Innovation.● Architect and manager of analytic dashboard and FY17 micro reporting capabilities.● Responsible for training and oversight of 12 contractors including development of work plan and resource allocations.● Oversee daily operations of 23 person team and facilitate efficient workflows.● Coordinate other program analyst workflows and responsibilities.● Report out progress and perform briefings to management on daily operations.● Communicate and execute routine management initiatives while generating buy-in.● Finalize procedures and reengineer existing processes.● Design and create ad-hoc automation for core processes.● Manage large amount of simultaneous workflows while assisting in processing 3,000 forms.● Function as data, operations, technical and information systems SME.● Lead SQL reporting and administration roles for team.● Coach and develop team members’ capabilities and program knowledge.● Construct and administer various assignment workflows and training plans.

Washington D.C. Metro Area

● Led company-wide CRM business requirements elicitation and consolidation.● Awarded spot bonus for exceptional contributions and performance with strategic planning initiatives.● Designed and implemented on-boarding plan for 43 person division.● Proposed and built short term incentive program that achieved a 50% increase in production.● Perform core functions of strategic planning development and oversee initiatives for divisions.● Construct and administer reporting functionality for three divisions’ strategic measurements.● Identify and reengineer business processes and operational procedures for increased efficiency and integrity.● Oversee daily operations of team and facilitate efficient workflows.● Produce and review functional requirements for system features and development.● Complete quality assurance activities to ensure program integrity.● Develop efficient system workflows through custom automation and tools. ● Perform systems oriented thinking to develop and refine solutions for business needs.● Provide UAT feedback and reports for business analysis group.● Administer SQL reporting and investigative capability for team.● Create and maintain business metrics and reporting functionality.● Identify and develop procedures for atypical situations that adversely impact program performance.● Lead training initiatives for information system features and procedures.● Conduct and coordinate cross-training of employees and residual work flows.● Assist in processing of funding request applications in an expedited manner.

Washington D.C. Metro Area

● Led team by 30% more funding request applications processed.● Recipient of three bonus program awards for outstanding performance.● Proposed and assisted in construction of three strategic objectives for division which were implemented in Company’s three year plan.● Core member of strategic planning development and initiatives for company.● Develop business procedures and enhance processes while maintaining program integrity.● Manage and maintain business applications and tools to ensure operational continuity.● Design and implement tools and automation to allow much efficiency to be gained.● Generate IT stories and participate in UAT process.● Create and review operational requirements for system features.● Provide customer support functions.● Facilitate training and development of employees.

● Identified opportunity and recommended new merchandise that contributed to a 1.12% increase in yearly store revenue.● Maintained a 99% Customer Satisfaction Rating throughout employment.● Supervise and perform daily coaching activities with employees.● Administer and monitor the store budgeting and alignment with financial objectives.● Develop action plans to support strategic goals based on financial and performance metric analysis.● Responsible for developing schedules, rotations and meetings to ensure adequate resource allocations are maintained and conform to variable store traffic patterns.● Manage the inventory and logistical operations which include audits, receiving manifests and purchase orders, processing invoices, product transfers, and general warehouse operations.● Oversee the merchandising operations of the store in advertising, pricing, and layout and design to increase efficiency and capacity.● Conduct training courses, career development workshops and recruitment operations to continuously enhance future and current employees’ proficiencies.● Coordinate planning and communication between external stakeholders of the store’s community outreach program.● Perform loss prevention investigations and coordination with local law enforcement personnel.● Manage and ensure integrity of CRM database interactions and data collection activities.● Audit of employee time cards and processing of store payroll.

● Redesigned and implemented a more effective and efficient customer application form. ● Manage and maintain databases to conduct analyses of sales patterns.● Administer and generate managerial reports and upkeep general paperwork.● Conduct weekly performance metrics and sales trends briefings with management.● Supervise the management and collection of customer information from sales interactions.● Oversee the supervision, training, and coaching of employees to ensure compliance and knowledge of company policies, procedures, and best practices.● Research current technologies and products to understand market demand, be able to answer consumer questions, and provide evaluations and opinions about specific products.● In charge of auditing and performing invoice and receivables reconciliation.

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General, 4.0

Activities and Societies: Summa Cum LaudeGraduated with Full Honors, UMUC. Minored in Information Systems Management

Associates Degree, Business Administration, Management And Operations, 3.2

Activities and Societies: Dean's List for four consecutive semesters

High School Diploma