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The Alexander Group Ventures Inc. specializes in executive/leadership coaching and consulting to owners and CEOs of family and private businesses.• Returned to The Alexander Group full time while seeking an Operations Director position. Worked at our client organization, Woltman Trophies and Awards from 2015-2019. Continuously worked full-time for The Alexander Group from 2011-2015. • Ensure the organization’s profitability, from human resources to operations to client services. • Control expenses, manage staff and identify and target areas in which the business can improve. • Monitor revenue margins, oversee employee productivity and implement strategies for business growth. • Develop and implement guidelines and training for employee evaluations, recruitment, and promotion. • Strategically coach small business owners in how to achieve harmony and their long-term vision and goals.• Administer and review behavioral and personality testing to job candidates to aid business owners in hiring the right people and then developing their abilities to achieve success in sales and management positions. • Facilitate peer board meetings with 6 to 10 small business owners giving them a sounding board with their peers to discuss issues, opportunities, and best practices within their businesses.

► Oversee all aspects of the custom collision and repair shop's daily operations, including staffing, procedures, operational budget, and sales monitoring.► Determine future training needs of all managers, sales associates, and service department team members.► Establish employee protocols and work closely with the owner to track progress toward sales goals, profitability, and other quotas.► Serve as tactical leader of the operation overseeing sales teams, inventory, human resources, and business operations. ► Devote significant time to planning, strategizing, and measuring sales and processes. ► Ensure consistent, high level customer satisfaction and smooth daily operations of the organization.► Oversee daily operations, remedy customer complaints promptly, and ensure customer satisfaction metrics are met.► Recruit, hire, and train key personnel to meet profit and customer service levels.► Assist with the creation of affordable marketing efforts to increase sale and brand visibility for the shop.► Attend manager and team meetings and establish good working relationships with the owner, managers, and staff to establish sales processes and recommend daily unit sales.► Implement growth strategies that align with company objectives by carefully assessing profit and loss while maintaining adequate staff and parts inventory to meet the needs of the local market.► Review monthly, quarterly, and annual financial statements for accuracy and completion before sharing with leadership.► Learn and uphold all local, state, and federal regulations impacting sales and the industry as a whole.►Continually learn about all aspects of the custom Jeep and automotive industries to perform duties as capably as possible.

St. Louis-based custom award, trophy, signage and recognition product manufacturer/distributor. • Researched and implemented a new Customer Relationship Management (CRM) system to streamline, improve and standardize the flow of business throughout the company.• Developed, updated, and maintained company websites to improve user experience/optimize online sales.• Ensured timely fulfillment of products sold through the company’s St. Louis storefront and through its wholesale production of custom awards for companies like Staples Promotional Products and direct clients, including Bayer Crop Science and the St. Louis Archdiocese. • Managed, created, and implemented production scheduling for all jobs to ensure deadlines were met. • Generated sales with clients and prospects through thorough knowledge of products and processes to fulfill that particular customer’s needs and to ensure profitability. Continually devised ways to grow the business.• Oversaw all Human Resources functions, including recruiting, interviewing, hiring, performance reviews, dispute resolutions, etc. to ensure a steady supply of successful hires and a fully functioning operation.• Led 15+ employees in the pursuit of the company’s strategic plan and goals.

One of the nation’s largest financial security companies providing wealth and asset income protection.• Cold called and interviewed candidates to discuss advantages of becoming a financial representative.• Worked directly with the managing partner to develop, train and coach new recruits.• Recruited 24 qualified financial representatives for the 2010 fiscal year.• Executed the firms recruiting plan to reach activity and productivity goals.• Built referral source networks through office endorsements from financial advisors, coworkers and interns.• Developed community centers of influence (COI) and community connections.• Handled social media and internet sourcing and participated in college recruiting through the career center, career fairs, campus organizations, athletic programs and faculty alumni referrals.• Managed marketing and recruiting efforts, reviewed resumes, and scheduled initial interviews.• Conducted pre-screen and initial candidate interviews and directed them through the selection process.• Maintained the integrity of the selection process to ensure proper candidates were selected.• Used internal recruiting software to maintain candidate databases and accurate records of prospects.

Third-party collection agency specializing in recovering defaulted accounts for several industries.• Supervised a staff of 18 collection agents engaged in general day to day activities of the agency.• Recruited, interviewed, hired, trained, and coached all new employees to ensure their successful integration into the organization.• Developed, generated, and performed analyses on various reports to improve reliability and performance.• Managed the collection of outstanding invoices on behalf of clients while enforcing company policy.• Facilitated, supported, and developed win/win situations with staff, management and clients to ensure superior customer service was achieved.• Created and implemented strategies to increase the number of successful collections of outstanding debt and developed stretch goals that complemented overarching business goals and led staff to continually meet or exceed goals.• Ran reports and analyzed data and shared reports with executive staff and managers.• Continuously communicated with clients to build and maintain a strong working relationship and to improve client retention.